Customer Service Officer and Gold Valuations

Role Overview: You will be a full-time Customer Service Officer specializing in Gold Valuations at AU SMALL FINANCE BANK located in Mangaluru. Your main responsibilities will include assessing the value of gold items, providing exceptional customer service, addressing inquiries, ensuring customer satisfaction, maintaining accurate records, managing customer relationships, and supporting bank operations. Key Responsibilities: - Assess the value of gold items presented by customers - Provide exceptional customer service - Address customer inquiries - Ensure customer satisfaction - Maintain accurate records of valuations - Manage customer relationships - Support bank operations to enhance the overall customer experience Qualifications Required: - Customer Service, Customer Support, and Customer Satisfaction skills - Excellent Interpersonal Skills and Customer Experience skills - Strong communication and problem-solving abilities - Attention to detail and accuracy in gold valuation processes - Previous experience in banking, finance, or similar roles is a plus - Bachelor's degree in a relevant field is preferred.,