Customer Service Manager - Windows

- Ensure timely updating of Annual Operating Plan & Mid Term Plan

- Ensure AIS Project Management Systems documentation like Field Quality Plan, Work Method Statement, Risk Register etc.

- Ensure execution of activities lying within scope of Installation within defined TAT

- Plan and develop the skills in ASE, ground team - inhouse as well as outsourced (Technician cum supervisor) as per roles and responsibility

- To build and maintain high morale and motivation in ASE and ground team member through better communication by periodical formal and formal meetings

- Build the channel partner network capable of executing Survey, unloading & installation at sites

- Ensure regular Improvement meetings are conducted.

- Timely submission of all reports and Bill submission within month of work execution

- Timely launch of channel partner showroom

- Timely Training of processes from PBD to handover to aftersales process

- Ensure optimisation of resources in terms of Manpower, Money and material