Customer Service Manager

Job Description

high-performanceOptimisationpersonalisedmaximiseCustomer Service Manager Experience: 4 - 8 Years Exp Salary: 9-15 LPA Preferred Notice Period: 30 Days Opportunity Type: Onsite (Bengaluru) Placement Type: Full-time (*Note: This is a requirement for one of Uplers' Clients) Must have required skills: Customer Service OR CSAT, Customer Interaction OR Tamil, Sales OR Telugu One of Uplers' Clients is Looking for: Customer Service Manager who is passionate about their work, eager to learn and grow, and committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, we want to hear from you. Role Overview Description About the Role As the Manager for our VIP Lite business, you'll be at the forefront of a premium matchmaking service that delivers unmatched success rates globally. This role requires an entrepreneurial mindset, a sharp analytical brain, and hands-on leadership. You'll be leading a high-performing team of 40+ advisors, ensuring they consistently deliver exceptional results while delighting every customer. This is a high-impact, strategic role perfect for someone who thrives in a fast-paced, consumer-facing environment and is excited about scaling premium experiences. Key Responsibilities Customer Understanding: Develop deep insights into Shaadi.coms diverse consumer base across various communities to tailor personalized, high-touch services. Process Innovation & Success Rates: Continuously refine the service journey to maximize matchmaking success and drive customer satisfaction. Team Leadership & Capability Building: Ensure team members are trained to deliver empathetic, solution-oriented service. Create a high performance culture built on trust and accountability. Technology-Led Optimization: Identify and deploy tech solutions that improve efficiency, minimize time sinks, and enhance advisor productivity. Strategic Expansion: Plan and execute scale-up strategies in line with rapid growth in Select/VIP membership sales while maintaining world-class service levels. Escalation Management: Design and manage robust processes for handling escalations turning negative experiences into service wins. What Were Looking For 58 years of experience in high-growth consumer businesses, preferably in internet, fintech, edtech, or B2C services. At least 3 years of experience managing large teams with measurable outcomes. Strong operational and analytical mindset comfort with performance metrics, dashboards, and driving process improvements. A natural problem solver who thrives in ambiguity and leads from the front. Excellent communication and interpersonal skills, with the ability to influence across teams and stakeholders. How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!