Position: Customer Service Manager Experience Required: 5-8 Years (preferably in the Insurance sector) Location: Hyderabad Salary Range: ₹8,00,000 – ₹10,00,000 per annum About the Role: We are seeking an experienced and customer-centric Customer Service Manager to lead and enhance our customer support operations in the insurance domain. The role demands managing customer service teams, ensuring exceptional post-sales support, resolving complex policy-related queries, and fostering long-term customer relationships critical to the insurance business. Key Responsibilities: Customer Support Operations: Oversee end-to-end customer service operations for policyholders, including claims processing, policy issuance, renewals, and endorsements. Ensure timely and accurate resolution of customer queries, complaints, and service requests across multiple channels (phone, email, chat, in-person). Implement service level agreements (SLAs) and monitor adherence to ensure a superior customer experience. Customer Relationship Management: Build strong relationships with key customers, corporate clients, and agents/advisors to ensure high retention. Proactively address recurring service issues by collaborating with underwriting, claims, and sales teams. Regulatory Compliance & Risk Management: Ensure that all customer service processes comply with IRDAI regulations and company policies. Maintain proper documentation of customer interactions, complaints, and resolutions for audit and compliance purposes. Desired Candidate Profile: Bachelor’s degree in any discipline; MBA preferred. 3–5 years of proven experience in customer service, preferably within the Insurance or Financial Services industry. Strong understanding of insurance products (Life, Health, or General Insurance) and related service processes. Familiarity with IRDAI guidelines and regulatory requirements. Excellent communication, problem-solving, and conflict resolution skills. Proficiency in CRM tools, MS Office, and customer service software. About Us : Providence India Insurance Broking Pvt Ltd We are a composite broking company dealing in life insurance general insurance and reinsurance. Our founders include insurance company veterans and noted industrialists. Our team includes experienced professionals and young talent. This gives both expertise and dynamism. Our core values include professionalism, transparency, integrity, fairness and customer focus, innovation and technology orientation. Our teams are not only talented and empowered but are also transparent, open and customer focused.
Position: HR Manager Experience Required: 3–5 Years (preferably in the Insurance sector) Location: Hyderabad Salary Range: ₹8,00,000 per annum About the Role: We are looking for an experienced and proactive HR Manager to manage and drive the human resource functions in our insurance organization. The ideal candidate will have prior exposure to the insurance or financial services sector and will be responsible for recruitment, talent management, employee engagement, and compliance with industry-specific regulations. Key Responsibilities: Talent Acquisition & Onboarding: Drive end-to-end recruitment for sales, operations, and support functions, ensuring alignment with the insurance industry’s talent needs. Develop strategies to attract agents, advisors, and back-office professionals essential to the insurance business. Design and conduct effective onboarding programs tailored to insurance products and services. Employee Engagement & Retention: Implement engagement initiatives specific to the sales-driven culture of the insurance sector. Identify retention risks, especially among frontline sales teams and high-performing advisors, and develop action plans to address them. Foster a positive, performance-driven environment across sales and support teams. Performance Management: Manage the performance review cycle, with a focus on target achievement, incentive plans, and sales force effectiveness. Collaborate with sales leadership to align KPIs, productivity measures, and growth objectives. Learning & Development: Identify training needs for both field and back-office employees, including regulatory certifications required by IRDAI. Coordinate with training teams to develop skill-building programs for agents, managers, and corporate staff. Compliance & HR Operations: Ensure HR policies and processes comply with labor laws and insurance industry-specific norms (such as IRDAI guidelines). Maintain and audit HR records, including background checks and certifications for insurance personnel. Oversee payroll, leave management, and statutory compliances for all employees. Strategic HR Initiatives: Partner with senior management to develop workforce strategies aligned with business goals. Contribute to organizational development initiatives, including culture-building and leadership development. Desired Candidate Profile: MBA/PGDM in HR or related field. 3–5 years of HR generalist/managerial experience in the Insurance or Financial Services sector is preferred. Strong knowledge of sales-oriented workforces and incentive-driven models. Understanding of IRDAI regulations, labor laws, and insurance industry practices. Excellent communication, stakeholder management, and leadership skills. Proficiency in HRMS, MS Office, and reporting tools. About Us : Providence India Insurance Broking Pvt Ltd We are a composite broking company dealing in life insurance general insurance and reinsurance. Our founders include insurance company veterans and noted industrialists. Our team includes experienced professionals and young talent. This gives both expertise and dynamism. Our core values include professionalism, transparency, integrity, fairness and customer focus, innovation and technology orientation. Our teams are not only talented and empowered but are also transparent, open and customer focused.
How is this team contributing to the vision of Providence Enterprise Security & Infrastructure (ESI) is committed to appropriately protecting all information relating to its caregivers and affiliates, as well as protecting its confidential business information (including information relating to its caregivers, affiliates, and patients), What will you be responsible for Lead the development, implementation, and continuous improvement of the organizations security governance, risk management, and compliance (GRC) strategies, Establish and maintain a comprehensive governance management framework, ensuring effective operational controls to address information security risks, Create, update, and enforce security policies, procedures, processes, standards, and guidelines to support the IT Governance Program, including the lifecycle management of internal controls, Drive risk management and governance initiatives in response to emerging technologies and evolving business needs, Oversee the remediation of information security issues and findings, ensuring both immediate corrective actions and sustainable long-term solutions to mitigate risks, Collaborate with senior leadership, business units, IT, and Legal to establish consistent processes for identifying, assessing, responding to, and reporting on IT risks, Champion the implementation of global IT GRC initiatives, ensuring alignment with organizational objectives and industry standards, Partner with program leadership to influence decision-making and foster unified progress towards security and compliance goals, Identify and lead cross-functional projects that enhance standardization, efficiency, and maturity within the GRC function, Provide effective leadership to GRC teams, including direct reports and contractors?delegating tasks, coordinating efforts, fostering motivation, and conducting performance reviews in collaboration with HR, Directly manage and develop GRC teams, with responsibility for up to 10 caregivers, Stay current on best practices, legal requirements, and industry standards related to risk management and compliance frameworks such as NIST CSF, NIST 800-53 v5, CIS Benchmarks, HIPAA, PCI DSS, SOX 404, and ITIL, Monitor industry trends and the regulatory environment, proactively adapting governance strategies to maintain compliance and organizational resilience, How is this team contributing to the vision of Providence Enterprise Security & Infrastructure (ESI) is committed to appropriately protecting all information relating to its caregivers and affiliates, as well as protecting its confidential business information (including information relating to its caregivers, affiliates, and patients), What will you be responsible for Lead the development, implementation, and continuous improvement of the organizations security governance, risk management, and compliance (GRC) strategies, Establish and maintain a comprehensive governance management framework, ensuring effective operational controls to address information security risks, Create, update, and enforce security policies, procedures, processes, standards, and guidelines to support the IT Governance Program, including the lifecycle management of internal controls, Drive risk management and governance initiatives in response to emerging technologies and evolving business needs, Oversee the remediation of information security issues and findings, ensuring both immediate corrective actions and sustainable long-term solutions to mitigate risks, Collaborate with senior leadership, business units, IT, and Legal to establish consistent processes for identifying, assessing, responding to, and reporting on IT risks, Champion the implementation of global IT GRC initiatives, ensuring alignment with organizational objectives and industry standards, Partner with program leadership to influence decision-making and foster unified progress towards security and compliance goals, Identify and lead cross-functional projects that enhance standardization, efficiency, and maturity within the GRC function, Provide effective leadership to GRC teams, including direct reports and contractors?delegating tasks, coordinating efforts, fostering motivation, and conducting performance reviews in collaboration with HR, Directly manage and develop GRC teams, with responsibility for up to 10 caregivers, Stay current on best practices, legal requirements, and industry standards related to risk management and compliance frameworks such as NIST CSF, NIST 800-53 v5, CIS Benchmarks, HIPAA, PCI DSS, SOX 404, and ITIL, Monitor industry trends and the regulatory environment, proactively adapting governance strategies to maintain compliance and organizational resilience, What would your day look like Regularly collaborate with business leaders, application, and product owners to evaluate security needs and impacts of security decisions on business processes as well as to communicate risks, Drive implementation of framework, policies, standards, and other security requirements, Conduct gap analysis and implement Standards Frameworks like NIST CSF, NIST 800-53 v5, CIS Benchmarks, HIPAA, PCI DSS, SOX 404, and ITIL, Develop and revise Policies, Standards, Processes, and guidelines for the enterprise through change management, Perform security reviews, attestations, assessments and serve as a Liaison between various teams within Cybersecurity, Collaboare with business function owner on deliverables, support team in understating and meeting business requirements, Manage expectations and effectively communicate to colleagues, project team members, sponsors, stakeholders, business leaders, as well as internal and external security stakeholders and leaders, Promote and raise awareness of Cyber-Security programs and posture, driving change and influencing proper Cyber Security hygiene within the organization, Who are we looking for 4-year University (Bachelors) degree in Computer Science, Information Security, Cyber Security or related field, Minimum 10 years of experience in an Information Security/GRC role, Minimum 5 years of experience in IT Risk Management Role, Preferred 3 years of experience in Healthcare, Pharma or Bio-Technology organization, Strong project management skills to simultaneously work on multiple projects concurrently, Experience with managing a GRC tool support life cycle, Strong written and oral communication skills with the ability to explain technical ideas to non-technical individuals at any level, Adaptable to shifting priorities, demands, and timelines through analytical and problem-solving capabilities Able to react to project adjustments and alterations promptly and efficiently, Ability to lead a team and collaborate with other leaders throughout the organization, Ability to effectively prioritize and execute tasks in a high-pressure environment Preferred knowledge of Information Security standards (ISO/IEC 27001, 27002, NIST CSF, NIST SP 800-53, CIS Controls),