Position: Customer Service Manager Experience Required: 5-8 Years (preferably in the Insurance sector) Location: Hyderabad Salary Range: ₹8,00,000 – ₹10,00,000 per annum About the Role: We are seeking an experienced and customer-centric Customer Service Manager to lead and enhance our customer support operations in the insurance domain. The role demands managing customer service teams, ensuring exceptional post-sales support, resolving complex policy-related queries, and fostering long-term customer relationships critical to the insurance business. Key Responsibilities: Customer Support Operations: Oversee end-to-end customer service operations for policyholders, including claims processing, policy issuance, renewals, and endorsements. Ensure timely and accurate resolution of customer queries, complaints, and service requests across multiple channels (phone, email, chat, in-person). Implement service level agreements (SLAs) and monitor adherence to ensure a superior customer experience. Customer Relationship Management: Build strong relationships with key customers, corporate clients, and agents/advisors to ensure high retention. Proactively address recurring service issues by collaborating with underwriting, claims, and sales teams. Regulatory Compliance & Risk Management: Ensure that all customer service processes comply with IRDAI regulations and company policies. Maintain proper documentation of customer interactions, complaints, and resolutions for audit and compliance purposes. Desired Candidate Profile: Bachelor’s degree in any discipline; MBA preferred. 3–5 years of proven experience in customer service, preferably within the Insurance or Financial Services industry. Strong understanding of insurance products (Life, Health, or General Insurance) and related service processes. Familiarity with IRDAI guidelines and regulatory requirements. Excellent communication, problem-solving, and conflict resolution skills. Proficiency in CRM tools, MS Office, and customer service software. About Us : Providence India Insurance Broking Pvt Ltd We are a composite broking company dealing in life insurance general insurance and reinsurance. Our founders include insurance company veterans and noted industrialists. Our team includes experienced professionals and young talent. This gives both expertise and dynamism. Our core values include professionalism, transparency, integrity, fairness and customer focus, innovation and technology orientation. Our teams are not only talented and empowered but are also transparent, open and customer focused.
Position: HR Manager Experience Required: 3–5 Years (preferably in the Insurance sector) Location: Hyderabad Salary Range: ₹8,00,000 per annum About the Role: We are looking for an experienced and proactive HR Manager to manage and drive the human resource functions in our insurance organization. The ideal candidate will have prior exposure to the insurance or financial services sector and will be responsible for recruitment, talent management, employee engagement, and compliance with industry-specific regulations. Key Responsibilities: Talent Acquisition & Onboarding: Drive end-to-end recruitment for sales, operations, and support functions, ensuring alignment with the insurance industry’s talent needs. Develop strategies to attract agents, advisors, and back-office professionals essential to the insurance business. Design and conduct effective onboarding programs tailored to insurance products and services. Employee Engagement & Retention: Implement engagement initiatives specific to the sales-driven culture of the insurance sector. Identify retention risks, especially among frontline sales teams and high-performing advisors, and develop action plans to address them. Foster a positive, performance-driven environment across sales and support teams. Performance Management: Manage the performance review cycle, with a focus on target achievement, incentive plans, and sales force effectiveness. Collaborate with sales leadership to align KPIs, productivity measures, and growth objectives. Learning & Development: Identify training needs for both field and back-office employees, including regulatory certifications required by IRDAI. Coordinate with training teams to develop skill-building programs for agents, managers, and corporate staff. Compliance & HR Operations: Ensure HR policies and processes comply with labor laws and insurance industry-specific norms (such as IRDAI guidelines). Maintain and audit HR records, including background checks and certifications for insurance personnel. Oversee payroll, leave management, and statutory compliances for all employees. Strategic HR Initiatives: Partner with senior management to develop workforce strategies aligned with business goals. Contribute to organizational development initiatives, including culture-building and leadership development. Desired Candidate Profile: MBA/PGDM in HR or related field. 3–5 years of HR generalist/managerial experience in the Insurance or Financial Services sector is preferred. Strong knowledge of sales-oriented workforces and incentive-driven models. Understanding of IRDAI regulations, labor laws, and insurance industry practices. Excellent communication, stakeholder management, and leadership skills. Proficiency in HRMS, MS Office, and reporting tools. About Us : Providence India Insurance Broking Pvt Ltd We are a composite broking company dealing in life insurance general insurance and reinsurance. Our founders include insurance company veterans and noted industrialists. Our team includes experienced professionals and young talent. This gives both expertise and dynamism. Our core values include professionalism, transparency, integrity, fairness and customer focus, innovation and technology orientation. Our teams are not only talented and empowered but are also transparent, open and customer focused.
How is this team contributing to the vision of Providence Enterprise Security & Infrastructure (ESI) is committed to appropriately protecting all information relating to its caregivers and affiliates, as well as protecting its confidential business information (including information relating to its caregivers, affiliates, and patients), What will you be responsible for Lead the development, implementation, and continuous improvement of the organizations security governance, risk management, and compliance (GRC) strategies, Establish and maintain a comprehensive governance management framework, ensuring effective operational controls to address information security risks, Create, update, and enforce security policies, procedures, processes, standards, and guidelines to support the IT Governance Program, including the lifecycle management of internal controls, Drive risk management and governance initiatives in response to emerging technologies and evolving business needs, Oversee the remediation of information security issues and findings, ensuring both immediate corrective actions and sustainable long-term solutions to mitigate risks, Collaborate with senior leadership, business units, IT, and Legal to establish consistent processes for identifying, assessing, responding to, and reporting on IT risks, Champion the implementation of global IT GRC initiatives, ensuring alignment with organizational objectives and industry standards, Partner with program leadership to influence decision-making and foster unified progress towards security and compliance goals, Identify and lead cross-functional projects that enhance standardization, efficiency, and maturity within the GRC function, Provide effective leadership to GRC teams, including direct reports and contractors?delegating tasks, coordinating efforts, fostering motivation, and conducting performance reviews in collaboration with HR, Directly manage and develop GRC teams, with responsibility for up to 10 caregivers, Stay current on best practices, legal requirements, and industry standards related to risk management and compliance frameworks such as NIST CSF, NIST 800-53 v5, CIS Benchmarks, HIPAA, PCI DSS, SOX 404, and ITIL, Monitor industry trends and the regulatory environment, proactively adapting governance strategies to maintain compliance and organizational resilience, How is this team contributing to the vision of Providence Enterprise Security & Infrastructure (ESI) is committed to appropriately protecting all information relating to its caregivers and affiliates, as well as protecting its confidential business information (including information relating to its caregivers, affiliates, and patients), What will you be responsible for Lead the development, implementation, and continuous improvement of the organizations security governance, risk management, and compliance (GRC) strategies, Establish and maintain a comprehensive governance management framework, ensuring effective operational controls to address information security risks, Create, update, and enforce security policies, procedures, processes, standards, and guidelines to support the IT Governance Program, including the lifecycle management of internal controls, Drive risk management and governance initiatives in response to emerging technologies and evolving business needs, Oversee the remediation of information security issues and findings, ensuring both immediate corrective actions and sustainable long-term solutions to mitigate risks, Collaborate with senior leadership, business units, IT, and Legal to establish consistent processes for identifying, assessing, responding to, and reporting on IT risks, Champion the implementation of global IT GRC initiatives, ensuring alignment with organizational objectives and industry standards, Partner with program leadership to influence decision-making and foster unified progress towards security and compliance goals, Identify and lead cross-functional projects that enhance standardization, efficiency, and maturity within the GRC function, Provide effective leadership to GRC teams, including direct reports and contractors?delegating tasks, coordinating efforts, fostering motivation, and conducting performance reviews in collaboration with HR, Directly manage and develop GRC teams, with responsibility for up to 10 caregivers, Stay current on best practices, legal requirements, and industry standards related to risk management and compliance frameworks such as NIST CSF, NIST 800-53 v5, CIS Benchmarks, HIPAA, PCI DSS, SOX 404, and ITIL, Monitor industry trends and the regulatory environment, proactively adapting governance strategies to maintain compliance and organizational resilience, What would your day look like Regularly collaborate with business leaders, application, and product owners to evaluate security needs and impacts of security decisions on business processes as well as to communicate risks, Drive implementation of framework, policies, standards, and other security requirements, Conduct gap analysis and implement Standards Frameworks like NIST CSF, NIST 800-53 v5, CIS Benchmarks, HIPAA, PCI DSS, SOX 404, and ITIL, Develop and revise Policies, Standards, Processes, and guidelines for the enterprise through change management, Perform security reviews, attestations, assessments and serve as a Liaison between various teams within Cybersecurity, Collaboare with business function owner on deliverables, support team in understating and meeting business requirements, Manage expectations and effectively communicate to colleagues, project team members, sponsors, stakeholders, business leaders, as well as internal and external security stakeholders and leaders, Promote and raise awareness of Cyber-Security programs and posture, driving change and influencing proper Cyber Security hygiene within the organization, Who are we looking for 4-year University (Bachelors) degree in Computer Science, Information Security, Cyber Security or related field, Minimum 10 years of experience in an Information Security/GRC role, Minimum 5 years of experience in IT Risk Management Role, Preferred 3 years of experience in Healthcare, Pharma or Bio-Technology organization, Strong project management skills to simultaneously work on multiple projects concurrently, Experience with managing a GRC tool support life cycle, Strong written and oral communication skills with the ability to explain technical ideas to non-technical individuals at any level, Adaptable to shifting priorities, demands, and timelines through analytical and problem-solving capabilities Able to react to project adjustments and alterations promptly and efficiently, Ability to lead a team and collaborate with other leaders throughout the organization, Ability to effectively prioritize and execute tasks in a high-pressure environment Preferred knowledge of Information Security standards (ISO/IEC 27001, 27002, NIST CSF, NIST SP 800-53, CIS Controls),
Roles And Responsibilities As a Software Development Engineer in Test (SDET), you will play a pivotal role in ensuring the quality and reliability of our software products You will also be responsible for developing and documenting comprehensive testing strategies that align with organizational goals and the needs of different engineering teams, We are seeking an experienced and dynamic SDET with a strong background in Automation Testing and extensive knowledge of quality engineering process and practices The ideal candidate will be responsible for leading a team of QEs to ensure the quality and performance of our health care systems, Key Responsibilities Technical Expertise: Strong knowledge of Test Automation using open-source tools like Selenium, Proficiency in programming languages such as C#, Python, or Java, Experience with SQL queries, Ensure all testing activities are in line with project requirements and timelines, Identify and address risks related to testing activities, Stay current with the latest trends and advancements in testing tools, techniques, and technologies relevant to healthcare administration systems, Test Execution And Management Oversee the execution of test cases, including functional, integration, regression in SIT and UAT, Monitor and manage the defect lifecycle, ensuring timely resolution of issues, Ensure thorough documentation of test results and maintain accurate records of testing activities, Quality Assurance Ensure adherence to quality standards and best practices in all testing processes, Continuously improve testing methodologies and processes to enhance efficiency and effectiveness, Collaborate with cross-functional teams, including developers, business analysts, and project managers, to ensure seamless integration and quality assurance,
Senior Analyst Global Finance Operations How is this team contributing to vision of Providence The Senior Analyst for Global Finance Operations plays a crucial role in performing the work to maintain and ensure accurate and timely financial reporting This position includes performing operations, meeting SLA and targets, data analysis, report generation, and collaboration with various stakeholders to support the operation, Key Responsibilities Work closely with the global stakeholders to process and ensure accurate recording (Accruals, Amortization, Allocation, Reclass, etc), reporting, consolidation and analyzing reports pertaining to General Ledger, Cash & Treasury, Investment, Fixed assets, Intercompany, Payroll, Leases, Inventory & AR accounting Prepare Balance Sheet reconciliations covering cash & Treasury accounts, Accounts Receivable, Accounts Payable, Fixed Assets, Investment, Intercompany, Payroll, Leases, Inventory, Deferred Revenues, Other Accrued Liabilities etc and related account Closely monitor and resolve all aged open items and make sure balance is properly supported, Active participation in performing the monthly, quarterly and annual closing process , Preparing monthly close reports & variance analysis of various Providence entities to ensure the numbers are materially accurate Extract, modify and analyze monthly reports as required and resolve queries, Perform audit deliverables during audit, Periodic updation of SOP's to make sure any process changes, exceptions and new learnings are updated timely, Competencies Analytical Thinker: Able to dissect complex financial data and derive meaningful insights, Attention to Detail: Meticulous in maintaining data accuracy and producing error-free reports, Team Player: Collaborative mindset to build strong and enduring relationship to work effectively with cross-functional teams, Deadline-Driven: Ability to meet tight reporting deadlines and prioritize tasks, Adaptability: Willingness to adapt to changing business needs and technologies, Problem Solver: Capable of identifying issues timely and proposing solutions, Quick learner : Able to learn and understand end to end accouning processes and system for high quality performance, Communication : Transparent communications, and alignment between diverse constituents, ERP : Experience on working with Oracle ERP would be a plus, Who are we looking for Preferably CMA / MBA / M / Semi qualified with 3 to 6 years of experience Excellent communication skills and cross -departmental collaboration skills, Experience in working with global stakeholders , High-performance creativity and ?optimistic? personality, Night shift role, PST time zone
About Providence At Providence, we are grounded in our goal to serve all as we engineer the future of healthcare Providence Global Innovation Center, launched in Feb 2020, is the first development and innovation center of Providence outside the United States Providence is a $26B non-profit organization and is one of the largest health systems in the United States To read more, click here Why Us Best In-class Benefits Inclusive Leadership Challenging Work Competitive Pay Employee Friendly Policies Location: Hyderabad How is this team contributing to the vision of Providence We, at Enterprise Services, the healthcare consulting and services arm of Providence India, help build technology solutions that modernize and simplify each step of the healthcare delivery process And we do that by putting the patient and the provider at the center of everything we do Using the most promising and practical ideas, combined with the experience and expertise from people from the healthcare industry, we are creating experiences that work for care facilities, their patients and move us ahead on our mission of ?Health for a better world ?, What will you be responsible for Participate and advance the Security Monitoring and Incident Response capability operating out of India, Be part of Global Security Operations Center (SOC) Ensure seamless delivery of monitoring service & timely response on the incidents, Conduct Cyber Incident Response Team (CIRT) activities, including forensic analysis, Develop and implement operational processes and standards for security incident response and operational security tasks, Collaborate with the other security teams to identify, investigate, and respond to major incidents, Ensure that the incident response processes are kept up-to date and well-rehearsed during any real cyber-attacks or cyber drill, Support Engineering efforts such as platform management upgrades and changes and tool integration, Support other security operations functions as directed including development and testing of automation, Report and optimize key Security Operations metrics, Oversee emerging cyber threats, proactive modelling, threat validation, What would your day look like Create and maintain SOC Playbooks, SOPs, and Training materials, manage shifts, onboarding, and training for SOC Engineers, Perform all tasks required per shift including reporting, monitoring, and turnover logs, Perform security log analysis during Information Security related events, identifying and reporting possible security breaches, incidents, and violations of security policies, Process alerts, identify, investigate, and respond to security incidents adhering to Service Level Agreement (SLA) Utilize ticketing system and standard operating procedures effectively, Escalate critical incidents that require management attention in a timely manner and provide timely updates, Participate and create detailed incident reports Contribute to lessons learned in collaboration with the appropriate team, Who are we looking for 4-year University (Bachelors) degree in Computer Science, Information Technology, or STEM fields, or equivalent experience, 4+ years of relevant post-qualification experience, with at least three (3) years in Security Operations Center (SOC) environment Hands on experience and knowledge to monitoring tools like LogRhythm, DataDog, Sentinel, Splunk, ArcSight, QRadar etc Preferred experience in SOAR (Security Orchestration Automation Response) platform, Experience with Scripting or programming (Shell scripting, Power Shell, Python, KQL etc ) Working experience or knowledge of security monitoring in Cloud environment (Azure, Google Cloud, etc ), Knowledge of threat centric frameworks Cyber Kill Chain, MITRE ATT&CKand NIST Cyber Security Framework, Experience with writing/creation of formal documentation such as reports, slide decks, and architecture diagrams Preferred SSCP, EC-Council CSA, CompTIA CYSA+, SANS GCIH / GSOC certification, Technical skills in security operations, monitoring and event analysis, incident response and reporting Show more Show less
Cybersecurity at Providence is responsible for appropriately protecting all information relating to its caregivers and affiliates, as well as protecting its confidential business information (including information relating to its caregivers, affiliates, and patients) What will you be responsible for Responsible for driving software security and code security practices that meets Providence software security policies to ensure Providence developed application code is secure and code vulnerabilities are remediated, Driving code security reviews and false positive analysis and shares best practices across the team, Identify scope for implementing security best practices and implement process workflows that strengthen the overall security posture, Participate in all aspects of agile software development, including design, implementation, and deployment to include code security aspects wherever needed in the application building phase, Troubleshoot, debug, and optimize security code remediation methods and stay ahead of with industry trends and emerging technologies related to secure code practices, What would your work week look like Collaborate with cross-functional developer teams and engage in code scanning activities within Providence code repositories (ADO and GitHub) Propagate and educate developer teams about secure coding practices and assist in remediating code vulnerabilities identified in the scan, Identify and implement secure coding practices that aligns with industry standard frameworks such as NIST, CIS and Providence information security policies etc, Set-up regular meeting with stakeholders to show progress of software security scans and code vulnerabilities trends, Clearly communicate roadmap, backlog, and team updates across the organization, Who are we looking for Bachelors degree in related filed, to include computer science, cyber security or equivalent combination of education and experience, 3-5 years of relevant post-qualification experience, with at least 3 years of proven experience in Application security testing, code scanning techniques, software security analysis and software code vulnerability remediation, Solid understanding of Static Software Application Security Testing (SAST), Dynamic Application Security Testing (DAST), Software Composition Analysis (SCA) and Code Security best practices, Hands-on experience in DAST, SAST, SCA vulnerabilities remediation and reporting with any industry leading toolset, Solid understanding in CI/CD pipelines and configuration of pipelines using GitHub actions or ADO pipelines or any automated method to perform code security scans in the code build process, Good understanding in implementing DevOps security best practices while building solutions, Familiarity with cloud native solutions, application containerization and container orchestration (Docker, Kubernetes), Infrastructure as Code (IaC), helm charts and YAML template configuration, Solid understanding of API integrations, code testing, integration testing and UAT testing methods, Scripting or programming understanding with Shell scripting, Power Shell, Python, KQL etc,
Analyst (Level 1 5 Support) About The Role We are looking for a highly skilled and customer-focused Tier 1 5 Support Engineer to join our IT Service Desk team The Tier 1 5 Engineer is responsible for handling advanced support issues, resolving escalated technical problems, and serving as the point of contact between Tier 1 support and specialized IT teams This role requires strong troubleshooting capabilities, excellent communication, and a deep understanding of IT infrastructure and end-user technologies Our Team Culture Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their full potential, Focus on outcomes, solving our users pain points & predictable delivery Data driven decision making on vision & roadmap of IT Service Desk, What Will You Be Responsible For The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, call handling The candidate should be skilled at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on End User experience Candidate should be highly collaborative and has good working experience in Global operating setups, Customer Service : Personal responsibility for customer satisfaction Professionally represents the ?Face and Voice of ITin difficult situations, consistently strives to listen, understand, and support the needs of others in a sensitive manner, Quality : Performs challenging tasks efficiently and effectively Anticipates problems and takes corrective action prior to completing the task Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance, Problem Solving : Strong attention to detail and outstanding analytical skills, Collaboration : Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction, Flexibility and response to change : Proven ability to organize multiple efforts and to respond to shifting priorities Demonstrated ability to study, understand, adapt, and respond effectively to a constantly changing environment, Communications : Listens with sensitivity and openness Actively seeks constructive feedback and remains open and receptive to it Anticipates the information needs of others Proven skills in communicating with clinical and technical customers, What would your day look like Handle incidents and service requests escalated from Tier 1 support via ITSM tools (e g , ServiceNow ) Troubleshoot and resolve hardware, software, and network issues for end users, Provide support for Windows/Mac OS, Microsoft 365, VPN, printers, mobile devices, and collaboration tools, Identify area of opportunity for latest Knowledge Articles towards enhanced FCR and supportability, Ensure production solutions are reliable, secure, and effective and that implemented solutions are continuously monitored and documented Look for opportunities to Left Shift and Right Shift tickets to reduce overall customer pain points, manual toil, and cost per ticket, Execute operational excellence, tracking metrics and KPIs to drive governance, quality, and efficiency Influence and improve existing processes through innovative behaviors and effective change management, Perform Data Quality Audit on Incident logging Suggest required changes towards deriving incident patterns and trends, Perform monthly Incident Pattern and Theme analysis, Execute opportunities and drive automation to improve KPIs on ticket reduction, ticket cycle time and resolution rate, Perform administrative tasks and troubleshooting in the following environments including Citrix, Active Directory, Single Sign-On services, E-mail Exchange, Patient electronic health records and other applications as needed, Support Active Directory tasks: password resets, user account management, group policy troubleshooting, Manage remote access and connectivity issues (e g , Citrix, VPN, RDP), Perform root cause analysis for recurring issues and document resolutions, Escalate unresolved incidents to Tier 3 or specialized teams with detailed documentation, Follow ITIL best practices for incident, problem, and change management, Support software deployments, updates, patching, and imaging of systems, Who are we looking for 1-2 years of Industry experience in Service Management, Service Operations, IT Service Desk Operations Good Communications skills (Fluent English) Flexibility to work in 24*7 work environment ITIL v4 Foundation certification (Preferred) Required Skills: MS Outlook, Word, Excel, Internet, Power BI, SQL Experience with Active Directory, Exchange Online, and ITSM ticketing tools, BE/B-Tech or Equivalent degree,
Providence India insurance broking has been providing insurance to people across the country India since 2015. We believe that putting our clients first and maintaining a high level of professionalism on their behalf is what makes clients eager to refer us to their family and friends. Providence, brings a high level of expertise to it's clients and works diligently with them to find a plan that meets all of their concerns. The Role We are seeking a motivated telesales executive to promote and sell insurance products, guide clients, and meet sales targets. Key Responsibilities Make outbound calls to prospective customers to promote and sell insurance products. Explain product features, benefits, and terms clearly to clients. Achieve and exceed monthly sales targets. Maintain accurate records of calls, leads, and client information in the CRM system. Follow up with potential clients to nurture leads and close sales. Provide prompt and professional responses to customer queries. Ideal Profile Requirements Minimum 1 months - 2 years of experience in insurance sales or telesales. Excellent communication skills in English, Telugu & Hindi. Target-oriented with a proven track record in sales. Knowledge of insurance products (life, health, or general insurance) is preferred. Basic computer skills for CRM usage and reporting. What's on Offer Attractive Salary & Benefits Opportunity within a company with a solid track record of performance Flexible working options
As a Telesales Executive at Providence India Insurance Broking, you will be responsible for promoting and selling insurance products, guiding clients, and meeting sales targets. You will play a crucial role in explaining product features, benefits, and terms clearly to clients, achieving and exceeding monthly sales targets, and maintaining accurate records of calls, leads, and client information in the CRM system. Your dedication will be essential in following up with potential clients to nurture leads and close sales, as well as providing prompt and professional responses to customer queries. Key Responsibilities: - Make outbound calls to prospective customers to promote and sell insurance products. - Explain product features, benefits, and terms clearly to clients. - Achieve and exceed monthly sales targets. - Maintain accurate records of calls, leads, and client information in the CRM system. - Follow up with potential clients to nurture leads and close sales. - Provide prompt and professional responses to customer queries. Qualifications Required: - Minimum 1 month - 2 years of experience in insurance sales or telesales. - Excellent communication skills in English, Telugu & Hindi. - Target-oriented with a proven track record in sales. - Knowledge of insurance products (life, health, or general insurance) is preferred. - Basic computer skills for CRM usage and reporting. In addition to the exciting role and responsibilities, Providence India Insurance Broking offers an attractive salary and benefits package. You will have the opportunity to work within a company that has a solid track record of performance and provides flexible working options. Join us in our mission to provide top-notch insurance solutions to clients across India.,
Hiring a Relationship Manager with 24 years experience in life, health, or motor insurance sales to acquire new clients, strengthen relationships, and meet sales goals through personalized financial solutions.
We are looking for a highly skilled Cybersecurity Engineer to join our team at Providence India Insurance Broking Pvt Ltd. The ideal candidate will have a strong background in cybersecurity and be able to work effectively in a fast-paced environment. Roles and Responsibility Design and implement secure network architectures to protect against cyber threats. Develop and enforce cybersecurity policies and procedures to ensure compliance with industry standards. Conduct regular security audits and vulnerability assessments to identify potential weaknesses. Collaborate with cross-functional teams to develop and implement incident response plans. Stay up-to-date with emerging trends and technologies in cybersecurity to continuously improve the organization's security posture. Provide training and awareness programs to employees on cybersecurity best practices. Job Requirements Strong understanding of cybersecurity principles, including threat analysis and risk management. Experience with security information and event management (SIEM) systems. Knowledge of operating systems, including Windows, Linux, and macOS. Familiarity with cloud-based security platforms and services. Excellent problem-solving skills and attention to detail. Ability to work effectively in a team environment and communicate complex technical concepts to non-technical stakeholders.