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Rapsys Tech Solutions
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Customer Service Manager

Customer Service Manager

Rapsys Tech Solutions

3 - 8 years

50 - 60 Lacs

Bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

RED Training RTR B2C PDF Relationship Advanced Excel Customer service Customer experience Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service Manager - Rapsys Technologies Pte Ltd Customer Service Manager Jul 21, 2025

Job description

Manager VIP Service (aka

The Matchmaking Maestro

)

Bengaluru

5 8 Yrs Experience

MBA Preferred (but swagger stamp)

What s This All About

If you believe love is a serious business (and also a messy, beautiful, high-stakes one), this role is your playground.

As the

Manager VIP Service

, you ll lead a crew of 40+ passionate advisors who don t just handle calls they

rewrite love stories

. This isn t just customer service it s customer

obsession

You ll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. You ll own outcomes, not just outputs. Real connections cold conversions.

If you ve spent

3+ years or more

in one role building something that mattered and loved every minute of the chaos you re exactly who we re looking for.

What You ll Do (Like a Pro)

Read Between the Lines

Customers don t always say what they need. You ll train your team to

listen harder

, respond smarter, and personalize everything.

Build Love without Friction

Map the journey. Spot the leaks. Kill the clutter. Then rebuild a seamless experience so smooth, it feels like destiny.

Lead like You Actually Care

Coach, not command. Grow talent. Make your team feel like a championship squad not a call center.

Make Tech Work

for

People

AI, dashboards, automations bring it all together to eliminate the mundane and elevate the meaningful.

Run It Like a Founder

You ll be the GM of your own zone. P&L mind-set. Metrics accountability. Always thinking scale, never settling for survival.

Turn Tough Days around

EscalationsYou own them. Cranky customersYou charm them. You don t deflect you

deliver

Who You Are

Customer-first, always

: You lose sleep over a bad experience and cheer louder than anyone when your team gets it right.

Builder energy

: You love creating order from chaos, designing systems, and making things better constantly.

People whisperer + Data junkie

: You manage with heart

and

with numbers. EQ + IQ = You.

Been there, built that

: At least

one solid 3+ year stint

where you led a large B2C team and drove real business impact. Stability with velocityYes please.

Pressure-tester

: You ve done hard things, and you re better for it. Deadlines don t scare you. Fire drillsYou bring the extinguisher

and

the pep talk.

What You ll Get

A mission with meaning

: You re not selling socks. You re helping people find soulmates.

Speed, not red tape

: We move fast, we fix fast, and we don t do politics.

Autonomy + Accountability

: Your zone, your team, your growth story.

Insane learning curve

: High-growth org. High-responsibility role. High-reward journey.

Tribe of doers

: Smart, kind, purpose-led teammates who will have your back (and push you forward).

Still Reading

That s a sign. Let s rewrite the love story of Indian matchmaking together.

Apply now. Be the reason two people say I do.

Job Types: Full-time, Permanent

Pay: 800,000.00 1,200,000.00 per year

Schedule:

Day shift
Rotational shift

Application Question(s):

How Much Team Size Have You Handled
Have You Managed Relationship Manager Team
Have You Managed Assistant Manager Team
Have You Managed Team Leader Team
Have You Handled Minimum Team Size Up to 50
What Is Your CTC(Current Salary) & Expected CTC
Minimum Age Required is up to 32
What Regional Languages Do you Know From This Tamil/Telugu/Kannada Any One Mandatory.

Experience:

customer service manager: 8 years (Required)
B2C : 8 years (Required)
Advance Excel: 8 years (Required)

Language:

English (Required)

Location:

Koramangala, Bengaluru, Karnataka (Required)

Shift availability:

Day Shift (Required)

Work Location: In person

Job Category:

Customer Service Manager

Job Location:

Bangalore

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Personal Settings

Customer Service Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Manager VIP Service (aka

The Matchmaking Maestro

)

What s This All About

Manager VIP Service

obsession

3+ years or more

What You ll Do (Like a Pro)

Read Between the Lines

Build Love without Friction

Lead like You Actually Care

Make Tech Work

for

People

Run It Like a Founder

Turn Tough Days around

Who You Are

one solid 3+ year stint

What You ll Get

Still Reading

Apply now. Be the reason two people say I do.

Job Category:

Job Location:

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