Customer Service Manager - Home loan - Mumbai

As a Customer Service Manager, you will be responsible for overseeing and managing all aspects of the customer service department. Your main role will involve leading a team of customer service representatives, developing and implementing customer service strategies, and ensuring customer satisfaction. Your key responsibilities will include: - Overseeing the daily operations of the customer service department. - Developing and implementing customer service strategies and procedures. - Managing and motivating a team of customer service representatives. - Handling escalated customer issues and complaints. - Monitoring and analyzing customer service metrics. - Identifying areas for improvement in customer service processes. - Ensuring customer satisfaction. - Preparing and presenting reports on customer service performance. - Staying up-to-date on industry trends and best practices in customer service. No additional details of the company are provided in the job description.,