Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai
>
Alstom
>
Customer Service Leader

Customer Service Leader

Alstom

5 - 8 years

8 - 12 Lacs

mumbai

Posted:4 days ago| Platform:

Apply

Skills Required

customer service medical sap c operations compliance leadership logistics security standards maintenance signalling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your future role

Take on a new challenge and apply your engineering and customer service expertise in a new cutting-edge field. Youll work alongside collaborative and dynamic teammates.

Youll play a key role in ensuring the maintenance, performance, and reliability of EMU/MEMU/LOCO operations in Mumbai. Day-to-day, youll work closely with cross-functional teams across the business (such as Sourcing, Quality, RAMS, and Project Engineering teams), oversee material planning and logistics support, and much more.

Youll specifically take care of coordinating maintenance operations and ensuring compliance with reliability KPIs, but also develop fleet maintenance plans and provide technical solutions for continuous improvement.

Well look to you for:

Providing overall support and coordination for EMU/MEMU/LOCO maintenance operations
Aligning with Sourcing and Quality teams for material planning
Monitoring train performance in line with reliability KPIs
Gathering technical knowledge and field data for reliability studies
Providing technical solutions for obsolescence with Engineering support
Developing and maintaining spare parts and fleet maintenance databases
Ensuring on-time preparation of BG and POA, as well as payment follow-ups
Supporting continuous improvement and benchmarking with similar fleets

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role:

Graduate in Engineering or Industrial fields (Bachelors degree in Electrical/E&C Engineering preferred)
5 to 8 years of experience in a related field
Computer literacy (Microsoft Windows & Office environment)
Basic knowledge of SAP & GSI
Understanding of train parts, subassemblies, and propulsion systems
Effective communication and customer-handling skills
General knowledge of the railway industry (preferred)
Field exposure to Indian Railways (preferred)
Problem-solving and critical thinking skills
Familiarity with DFQ, Quality, and Audit processes

Things youll enjoy

Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also:

Enjoy stability, challenges and a long-term career free from boring daily routines
Work with new security standards for rail signalling
Collaborate with transverse teams and helpful colleagues
Contribute to innovative projects
Utilise our flexible working environment
Steer your career in whatever direction you choose across functions and countries
Benefit from our investment in your development, through award-winning learning
Progress towards leadership or specialized technical roles
Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

More Jobs at Alstom

Industrial Expert

Greater Kolkata Area

Experience: Not specified

Salary: Not disclosed

EPU Manager

Sri Kalahasti, Andhra Pradesh, India

Experience: Not specified

Salary: Not disclosed

Operation Manager

Bengaluru, Karnataka, India

5 - 5 yrs

Salary: Not disclosed

GSS Indirect Buyer

Bengaluru, Karnataka, India

5.0 - 5.0 yrs

Salary: Not disclosed

Material Planner

Sri Kalahasti, Andhra Pradesh, India

10.0 - 10.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your C Skills

Practice C coding challenges to boost your skills

Start Practicing C Now

Alstom

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Service Leader