Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Interviews

Home
>
Jobs in Hyderabad
>
Manning Consulting
>
Customer Service (International Voice Process)

Customer Service (International Voice Process)

Manning Consulting

3 - 8 years

|

3 - 6 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Foundit logo

Apply

Skills Required

International Voice Process customer service inbound calls outbound calls CRM Call Handling

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

Handle inbound and outbound calls for international customers, addressing queries and concerns in a professional manner.
Provide accurate and prompt resolutions while ensuring adherence to global service standards.
Manage complex or escalated issues with efficiency and maintain high customer satisfaction levels.
Collaborate with cross-functional teams to resolve customer concerns promptly.
Maintain updated knowledge of products, processes, and policies relevant to the international market.
Adhere to service level agreements (SLAs) and meet or exceed performance metrics such as quality scores, first call resolution, and customer satisfaction.
Train and mentor junior team members when required to improve service delivery.

More Jobs at Manning Consulting

Program Manager-PMO::Bangalore/Hyderabad/Gurgaon::EMEA Shift

Bengaluru, Hyderabad, Gurgaon

INR 15 - 20 Lacs

Digital Marketing Ops- Team Manager

Hyderabad

INR 7 - 14 Lacs

Senior Customer Care Executive - Upto 7LPA

Noida, Gurugram, Delhi / NCR

INR 2 - 7 Lacs

Trainer Service Desk

Mysuru

INR 8 - 9 Lacs

WFM- Team Manager || Bangalore ||

Bengaluru

INR 7 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Manning Consulting

Consulting

Business City

RecommendedJobs for You

Customer Service (International Voice Process)

Manning Consulting

Hyderabad, Telangana, India

Customer Service (International Voice Process)

Manning Consulting

Hyderabad

Collection Executive

Dataformix Technologies Private Limited

bengaluru, karnataka, india

CCE

delhi, delhi, india

International Voice BPO

noida, uttar pradesh, india

CCE

noida, uttar pradesh, india

CCE

navi mumbai, maharashtra, india

Customer Care Executive

navi mumbai, maharashtra, india

Customer Care Executive

kolkata, west bengal, india

Customer Care Executive

delhi, delhi, india