Customer Service Executives / Female candidates only

As a Customer Support Associate, your role is crucial in ensuring customer satisfaction and loyalty. You will be responsible for addressing all product and service-related inquiries promptly and effectively. Additionally, you will gather feedback from customers post-usage to understand their experience better. Key Responsibilities: - Assist customers with product/service queries to ensure their satisfaction - Gather feedback on products and post-usage results - Address various customer concerns and complaints beyond just the product - Follow up on customer issues until they are resolved satisfactorily - Aim for First Call Resolution (FCR) and focus on customer delight - Escalate challenges to the leadership team when necessary - Adhere to Service Level Agreements (SLAs) for different business processes - Document customer details, conversations, and necessary actions thoroughly - Report and escalate customer-related challenges and suggestions for improvement Qualifications Required: - Excellent written and verbal communication skills - Familiarity with the e-commerce model - Strong customer-centric approach with a proactive mindset - Flexibility to adapt to changing business requirements - Proficient in time management and multitasking - Willingness to take on additional responsibilities and learn continuously - Ability to work collaboratively in a team environment - Experience in handling both domestic and international clients efficiently, managing high volumes of emails, calls, and chats This position offers you the opportunity to contribute significantly to enhancing customer experience and driving operational efficiency. Your dedication to resolving customer issues promptly and effectively will be instrumental in maintaining high levels of customer satisfaction.,