Customer Service Executives n Human Resources & Management Systems [ nHRMS ]

0.0 - 4.0 years

0 - 0 Lacs

telangana

On-site

As a Customer Service Representative, your role involves assisting customers with their product/service related queries to ensure their satisfaction. This includes collecting feedback, addressing concerns/complaints beyond product issues, and following up on issues until they are resolved satisfactorily. You will focus on achieving first call resolution and ensuring customer delight. Additionally, you will escalate complex issues to the leadership team and adhere to assigned SLAs. It is crucial to document customer details and actions taken for resolution, as well as report any challenges or improvements to the higher-ups. Qualifications required for this role include: - Excellent written an...

Posted 1 week ago

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Customer Service Executives / Female candidates only n Human Resources & Management Systems [ nHRMS ]

2.0 - 6.0 years

0 Lacs

telangana

On-site

As a Customer Support Associate, your role is crucial in ensuring customer satisfaction and loyalty. You will be responsible for addressing all product and service-related inquiries promptly and effectively. Additionally, you will gather feedback from customers post-usage to understand their experience better. Key Responsibilities: - Assist customers with product/service queries to ensure their satisfaction - Gather feedback on products and post-usage results - Address various customer concerns and complaints beyond just the product - Follow up on customer issues until they are resolved satisfactorily - Aim for First Call Resolution (FCR) and focus on customer delight - Escalate challenges t...

Posted 1 week ago

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