Customer Service Executive

UCH Logistics

1 - 4 years

3 - 5 Lacs

mohali

Posted:3 hours ago| Platform:

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Skills Required

international voice process blended process uk voice process customer service customer support voice process voice support customer care

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities

Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism.
Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions.
Troubleshoot customer issues, offer solutions, and ensure effective follow-up on open inquiries or complaints.
Assist customers with different inquiries.
Document customer feedback, common concerns, and provide insights to improve service processes.
Collaborate with internal teams to resolve complex customer issues or escalate as needed.
Maintain detailed records of customer interactions in Zendesk and CRM systems.
Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction.
Adhere to company policies, procedures, and quality standards during all customer interactions.
Work in a fast-paced environment, handling multiple tasks and customer requests simultaneously.
Be flexible with shift timings to accommodate time zones, including evenings shift.
Ensure a positive customer experience by maintaining a calm, professional demeanor under pressure.

Desired Candidate:

Excellent Communication skills
Detailed-oriented, Organized & Proactive
Ability to handle difficult/complex conversations with FACTs
Willing to work in evening shift
Ability to effectively work with the team.

LOCATION- MOHALI

TIMINGS- UK Shift (Evening)

WORK FROM OFFICE ONLY

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1.0 - 4.0 yrs

INR 3 - 5 Lacs

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