Customer Service Executive

Job Responsibilities

• Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism.
• Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions.
• Troubleshoot customer issues, offer solutions, and ensure effective follow-up on open inquiries or complaints.
• Assist customers with different inquiries.
• Document customer feedback, common concerns, and provide insights to improve service processes.
• Collaborate with internal teams to resolve complex customer issues or escalate as needed.
• Maintain detailed records of customer interactions in Zendesk and CRM systems.
• Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction.
• Adhere to company policies, procedures, and quality standards during all customer interactions.
• Work in a fast-paced environment, handling multiple tasks and customer requests simultaneously.
• Be flexible with shift timings to accommodate time zones, including evenings shift.
• Ensure a positive customer experience by maintaining a calm, professional demeanor under pressure.

Desired Candidate:

• Excellent Communication skills
• Detailed-oriented, Organized & Proactive
• Ability to handle difficult/complex conversations with FACTs
• Willing to work in evening shift
• Ability to effectively work with the team.

LOCATION- MOHALI

TIMINGS- UK Shift (Evening)

WORK FROM OFFICE ONLY