Customer Service Executive

Responsibilities:-

• Review & validation of Customer Enrolment in SAP and inducting them about company’s policies and process for order placement.
• Managing the entire order cycle for the customers – Receipt→confirmation→Invoicing→Delivery
• Acknowledge Customer orders in 24 hours and provide delivery information to them within 72 hours
• Performing invoicing activities for all segment distributors and customers of Lubricant division
• Bridge the gap between demand and supplies, complaint redressals through systematic processing of orders and active coordination
• Timely review of open orders and take appropriate actions on servicing all orders.
• Ensuring all schemes, prices, cash discounts are captured correctly on invoice as per policy
• Provide Payment Adjustments to Corporate Affairs (Accounts) team on regular basis to avoid order block due to open Items/overdues.
• Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow. Follow-up with account for release of credit/debit notes
• Raising Credit Limit request in workflow as per customer/sales request
• Performing invoice reversals & return inwards as per process

QUALIFICATIONS/EXPERIENCE REQUIRED

• Bachelor’s degree with exposure to Accountancy and proficiency in MS Office. MBA Preferred.
• Min. 3 years’ experience in Customer Handling
• Strong Communication Skills & Customer service orientation
• Troubleshooting and multi-tasking skills

Please note:- This role will be on 6 months contract period on third party vendor

Interested candidates can share their resumes on pooja.wadhwa@external.totalenergies.com

Regards

Pooja Wadhwa