Customer Service Executive (Telecalling)

Customer Service Support Executive

Responsibilities:

• Handle outbound calls and respond to customer inquiries promptly and professionally.
• Make outbound calls to follow up with customers, gather feedback, or support sales/retention activities.
• Resolve customer complaints or issues effectively and escalate complex issues when necessary.
• Maintain records of customer interactions, comments, and complaints using systems.
• Provide accurate product/service information and offer appropriate solutions or alternatives.
• Meet or exceed daily and monthly call targets and performance KPIs.
• Maintain a high level of professionalism and empathy during all interactions.
• Work closely with other departments to ensure customer satisfaction.

Requirements:

• Minimum 12th Pass / Diploma / Graduate in any field.
• 6 Months –1 years in a customer service or telecalling role.
• Excellent communication skills in English, Hindi required.
• Basic computer knowledge and experience with MS Office, Call centre required.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Good listening skills, patience, and the ability to handle challenging conversations.

Drop cv at hr@opicle.org