Customer Service Executive

Sundaram Asset Management Company

1 - 3 years

2 - 4 Lacs

Gurugram

Posted:12 hours ago| Platform:

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Skills Required

Branch Operations Customer Handling Customer Service Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Coordinate
daily customer service operations to ensure seamless delivery and prompt follow-ups.
Deliver
timely, high-quality assistance to customers across all platformsphone, email, chat, and inperson.
Resolve
customer inquiries efficiently or escalate them to the appropriate team as required.
Track
and
manage
customer issues from initial contact through resolution, ensuring accountability and satisfaction.

Preferred candidate profile

Preferred experience in the Mutual Fund industry
, with a solid understanding of financial products and investor servicing.
Proven track record in client handling
, delivering prompt and professional support across various channels (phone, email, walk-ins).
Skilled in resolving customer queries
and providing end-to-end assistance, with the ability to escalate complex issues when needed.
Experience in managing daily customer service operations
, ensuring a seamless and customer-focused approach.

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