Customer Service Executive

Shriram Automall

1 - 2 years

2 - 3 Lacs

Poonamallee Chennai

Posted:Just now| Platform:

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Skills Required

Customer Handling Automobile Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

CUSTOMER SERVICE :

Responsible for handling all complaints & attending all leads, queries within TAT via all sources
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Ensures effective usage of CRM system
Meet personal/team BidClub & GAP targets
Contribute to team effort by accomplishing related results as needed
Manage all Walk in customers
Registration of new buyers for new Demand Generation & customer engagement
Support Marketing activities staying within the Automall
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Follow customer service SOP, guidelines, and policies
Registration of new buyers for customer engagement
Inform customer of deals and promotions

YOU WILL BRING IN

Graduation in any discipline,
2+ years of professional experience, in a client-facing/account management role
Excellent communication, both written and verbal
Expertise with MS Office ( Word , Excel & Power Point )
Ability to respond to customer requests throughout the day
Exceptionally organized and detail-oriented
Ability to grasp technical concepts
Self-motivated and proactive, with a can do attitude; willing to pitch in and do whatever is required.
Role & responsibilities

Preferred candidate profile

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