Customer Service Executive

As a Service Executive for Shaadi.com's VIP Services team, you will be responsible for providing personalized matchmaking services to premium clients, ensuring they have a seamless and high-quality experience throughout their membership. Your role will involve managing a portfolio of VIP clients, curating meaningful matches based on their preferences, facilitating communication between matched clients, providing personalized advice and counseling, and ensuring high client satisfaction through consistent follow-ups and support. Key Responsibilities: - Manage a portfolio of VIP clients, acting as their trusted partner throughout the matchmaking process. - Regularly engage with clients to understand their preferences and provide updates on suitable matches. - Handpick and suggest matches based on clients" specific criteria, including personal, cultural, and family preferences. - Act as a bridge between matched clients, initiating and facilitating conversations to ensure mutual comfort and confidence. - Provide personalized relationship advice and counseling to help clients navigate sensitive aspects of partner search. - Maintain high client satisfaction through consistent communication, dedicated support, and regular follow-ups. - Handle sensitive personal information with discretion and ensure confidentiality of all client interactions. Required Skills and Qualifications: - Excellent verbal and written communication skills. - Proven ability in interpersonal and relationship management. - Previous experience in customer service or relationship management, particularly in a high-touch environment. - Understanding of diverse cultures, traditions, and family structures. - Strong problem-solving skills and attention to detail. - Empathy, patience, and genuine passion for helping people. Preferred Qualifications: - 1 year of experience in service or sales. - HSC or Graduation. Join Shaadi.com to be part of a leading matchmaking brand, work with a talented team dedicated to creating meaningful connections, engage with high-profile clients, and enjoy competitive salary with performance-based incentives. Health insurance and Provident Fund benefits are provided, along with opportunities for growth and learning in a dynamic environment. Note: Night Shift availability is preferred for this full-time, permanent position.,