Customer Service Executive

Job Title: Customer Service ExecutiveJob Summary:

We are looking for a Customer Service Executive to manage customer queries, resolve issues efficiently, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills, patience, and a problem-solving mindset.

Key Responsibilities:

• Handle incoming calls, emails, and chats from customers.
• Provide accurate information about products/services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Coordinate with other departments to ensure smooth service delivery.
• Follow up with customers to ensure their issues are fully resolved.
• Achieve customer satisfaction and service quality targets.

Requirements:

• Proven experience in a customer service role is preferred.
• Strong verbal and written communication skills.
• Good problem-solving abilities and patience.
• Proficiency in using customer service software, CRMs, or MS Office tools.
• Minimum qualification: High School Diploma or equivalent. Bachelor's degree preferred.

Job Types: Full-time, Permanent

Pay: ₹220,000.00 - ₹240,000.00 per year

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Schedule:

• Day shift

Language:

• English (Required)

Work Location: In person