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Policybazaar
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Customer Service Executive

Customer Service Executive

Policybazaar

0 - 3 years

2 - 4 Lacs

gurugram

Posted:3 days ago| Platform:

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Skills Required

communication skills customer service spoken english solving queries voice process customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

Responsibilities

Handle incoming calls and respond to customer queries in a timely and professional manner.
Make outbound calls to customers for follow-ups, feedback, or information updates.
Resolve product/service-related issues effectively, escalating when necessary.
Maintain a high level of customer satisfaction by providing accurate information and support.
Document all customer interactions and update CRM systems.
Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
Work closely with the team to improve service standards and processes.

Qualifications

Under Graduates & Graduates are welcome. Freshers can also apply.
0-4 years of experience in customer support (voice process).
Excellent verbal communication skills in English.
Good listening skills, patience, and empathy when dealing with customers.
Basic computer knowledge (MS Office, Email, CRM tools).

Required Skills

Good command over English (spoken).

Preferred Skills

Experience in customer support is a plus.

Pay range and compensation package

Shift Timing: 10 Am-7 Pm
Salary Budget: Fresher - 2.55 LPA - 3 LPA
Experienced with more than 6 months of experience: 20-25 % hike on your Last CTC or max 4LPA

Equal Opportunity Statement

Interested candidates can share their CVs Kashish Singh- +91 8448389795 | kashishsingh@policybazaar.com

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