Customer Service Executive

Job Title: Customer Service Executive

Job Role and Responsibilities:

As a Customer Service Executive, you will:

• Handle calls, tickets, and chat support to address customer queries, complaints, and issues effectively.
• Provide resolution and assistance for various product categories including Spot Trading, Margin Trading, Future Trading, Convert, Earn, and VIP services.
• Support customer inquiries in Hindi or English, ensuring a high level of professionalism and service excellence.
• Collaborate with the back-office team for escalations and L2 Operations to ensure seamless query resolution.
• Meet performance targets including quality standards, SLA adherence, and CSAT scores.
• Maintain adherence to AHT, ASA, abandonment rate, and call back adherence metrics.

Key Skills and Qualifications:

• Education: Graduates or undergraduates pursuing a degree.
• Experience: Open to freshers and individuals with up to 6 months of experience in customer service.
• Language Proficiency: Fluency in Hindi and English.
• Strong communication and interpersonal skills.
• Ability to handle queries across voice and non-voice processes.
• Detail-oriented with a focus on quality and service standards.

Working Hours:

7 days a week operation with rotational shifts.

Must be flexible to work in shifts aligned with business requirements.

Training:

• Comprehensive pre-process, product, and writing techniques training will be provided.
• Training duration and certification details will be shared during Onboarding.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunities to work in a dynamic and growth-oriented environment. Professional development and upskilling opportunities.

If interested apply on- rupali@ommekhlin.com

or message on - 9516144798

Regards

Rupali Gaikwad

HR Recruiter

Mekhlin Human Capital Consultancy