Customer Service Executive - Night Shift

As a Debt Collection Specialist, you will be responsible for adhering to company policies, procedures, and legal regulations regarding debt collection and customer interaction. You will track and report on overdue accounts, ensuring that all cases are escalated according to company guidelines if needed. Your role will involve managing a portfolio of accounts and ensuring that customer queries are handled efficiently and professionally. You will need to identify and escalate cases of high-risk accounts or those requiring further investigation. Additionally, you will assist with the development and implementation of collection strategies aimed at improving recovery rates. Your contribution to team performance by achieving individual and collective collection targets will be crucial. It will also be important for you to monitor and maintain compliance with applicable privacy and data protection regulations when handling customer information. Qualifications Required: - Previous experience in debt collection or a related field - Strong communication and negotiation skills - Ability to work under pressure and meet deadlines - Knowledge of relevant legal regulations and compliance requirements - Proficiency in using collection software and Microsoft Office applications In this role, you will play a key part in the company's debt collection process, ensuring that accounts are managed effectively and recovery rates are improved.,