Customer Service Executive - Night Shift

Job Description:

• Effectively communicate with customers to understand the reasons behind overdue payments.
• Negotiate payment arrangements and settlement offers to close accounts while maintaining professionalism.
• Maintain accurate records of payments, follow-ups, and other activities associated with the collections process.
• Adhere to company policies, procedures, and legal regulations regarding debt collection and customer interaction.
• Proactively follow up with customers who have missed payments, using various communication channels (phone, email, whatsapp).
• Track and report on overdue accounts, ensuring that all cases are escalated according to company guidelines if needed.
• Collaborate with the internal teams to resolve payment discrepancies and customer issues.
• Manage a portfolio of accounts and ensure that customer queries are handled efficiently and professionally.
• Identify and escalate cases of high-risk accounts or those requiring further investigation.
• Assist with the development and implementation of collection strategies aimed at improving recovery rates.
• Contribute to team performance by achieving individual and collective collection targets.
• Monitor and maintain compliance with applicable privacy and data protection regulations when handling customer information.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

Speak with the employer
+91 6261857991