Customer Service Executive

Job Overview:

Customer Relationship Executive Responsibilities:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customer.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products to increase sales.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Knowing your competition and strategizing accordingly.

Customer Relationship Agent Requirements:

• High school diploma or equivalent (bachelors degree preferred).
• A minimum of 3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Strong interpersonal skills and a collaborative team player.
• Maintain a positive attitude focused on customer satisfaction.
• Strong communication skills, both verbal and written.
• A positive attitude, patience, and empathy when dealing with customers.

Preferred Skills:

• Experience in a similar role in a related industry.
• Knowledge of customer service best practices and strategies.
• Ability to handle difficult or upset customers in a professional manner.
• Familiarity with customer retention and loyalty programs.

Work Environment:

• Full-time position with 9-hour shifts 9am - 5:30pm UK

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Why Join Us:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Be part of a company committed to delivering exceptional customer service and building lasting relationships.