Customer Service Executive - Logistics Division

Dear Candidate,

Currently we are hiring for the below role.

Customer Service Executive Location Chennai, India

JD

Develop an understanding of customers' needs and take actions to ensure that such needs are met.

Ensure the team follows customer service processes, from order entry to the delivery of goods.

Review the Letter of Credits and other payment terms and provide input to the Customer Service Manager and/ or Finance Department

Determine best solutions for the issues, if any, escalated by the customers

Provide backlog analysis and ensure accuracy of data provided to customer service manager and /or Finance team for forecasting process.

Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations.

Process sales order in a timely manner including reviewing and checking orders according to established department policies and procedures.

Process credit / debit notes for customers

Compute prices, discounts, commissions, and shipping charges as required.

Prepare quotes, invoices, and delivery orders through Companys ERP systems in a timely manner.

Prepare shipment documents and forwards to the customers.

Manage the generation of open sales orders to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end.

Coordinate with project coordinators to ensure that the documents are followed according to the contract.

Ensure regulatory and quality compliance as per Group polices and applicable local regulatory laws.

Handle and resolve queries raised by Customers, Sales Managers and/or the Finance Department.

Prepare tracking sheet to monitor the confirmed sales orders shipments.

Adherence to the company policies and procedures

Qualification: Graduate with 1 7 yrs experience.

Interested candidates, please share cv to fathima.xavier@algurg.ae