Posted:6 hours ago|
Platform:
Work from Office
Full Time
The "Verizon process" at Tech Mahindra refers to the specific procedures and tasks related to Verizon projects that Tech Mahindra handles. This could encompass various roles, including customer service, technical support, and software development, all tailored to Verizon's requirements. Essentially, it's the way Tech Mahindra organizes and executes work for Verizon as a client.
Managing inbound and outbound calls, addressing customer queries, troubleshooting issues, and providing solutions.
Providing support for IT-related issues, troubleshooting technical problems, and escalating complex issues.
Analyzing technical issues, identifying root causes, and implementing solutions.
Monitoring customer satisfaction levels and implementing strategies to improve service quality.
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