Customer Service Executive ( Internship)

Internship: Customer Support Executive

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About Oddgrab:

Oddgrab is a fast-growing e-commerce clothing brand redefining style with unique, premium-quality apparel. We’re looking for enthusiastic individuals to join our team and grow with us.

Role: Customer Support Executive (Internship)

As a Customer Support Executive Intern at Oddgrab, you’ll be the voice of our brand, ensuring customers have a smooth and satisfying experience with their orders and queries.

Key Responsibilities:

• Handle customer queries over calls, emails, and messaging platforms regarding shipments and order status.
• Maintain clear and professional communication with customers.
• Manage and resolve complaints efficiently while ensuring customer satisfaction.
• Coordinate with internal teams to track and update order/shipment issues.
• Maintain proper documentation of interactions and feedback.

Skills Required:

• Strong communication skills (both verbal & written).
• Proficiency in English (mandatory).
• Good messaging etiquette and telephone manners.
• Strong organizational and time management skills.
• Ability to multitask and handle pressure in a fast-paced e-commerce environment.

Eligibility:

• Graduate/undergraduate students or freshers looking to build a career in customer support and e-commerce.
• Prior internship/experience in customer service is a plus (not mandatory).

What We Offer:

• Hands-on experience in a growing e-commerce company.
• Learning opportunity in customer service and operations management.
• Internship certificate upon successful completion.

• Stipend: ₹6,000 – ₹7,000 per month

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How to Apply:

• Interested candidates can apply by sending their resume to contact@oddgrab.com with the subject line “Internship – Customer Support Executive at Oddgrab.”