Internship: Customer Support Executive Company: Oddgrab (E-commerce Apparel Brand) Location: Muzaffarnagar, Uttar Pradesh Type: In-office Internship | Full-time About Oddgrab: Oddgrab is a fast-growing e-commerce clothing brand redefining style with unique, premium-quality apparel. We’re looking for enthusiastic individuals to join our team and grow with us. Role: Customer Support Executive (Internship) As a Customer Support Executive Intern at Oddgrab, you’ll be the voice of our brand, ensuring customers have a smooth and satisfying experience with their orders and queries. Key Responsibilities: Handle customer queries over calls, emails, and messaging platforms regarding shipments and order status. Maintain clear and professional communication with customers. Manage and resolve complaints efficiently while ensuring customer satisfaction. Coordinate with internal teams to track and update order/shipment issues. Maintain proper documentation of interactions and feedback. Skills Required: Strong communication skills (both verbal & written). Proficiency in English (mandatory). Good messaging etiquette and telephone manners. Strong organizational and time management skills. Ability to multitask and handle pressure in a fast-paced e-commerce environment. Eligibility: Graduate/undergraduate students or freshers looking to build a career in customer support and e-commerce. Prior internship/experience in customer service is a plus (not mandatory). What We Offer: Hands-on experience in a growing e-commerce company. Learning opportunity in customer service and operations management. Internship certificate upon successful completion. Stipend: ₹6,000 – ₹7,000 per month Work Mode: In-office only (No remote option) How to Apply: Interested candidates can apply by sending their resume to contact@oddgrab.com with the subject line “Internship – Customer Support Executive at Oddgrab.”
As a Customer Support Executive Intern at Oddgrab, you'll be the voice of the brand, ensuring customers have a smooth and satisfying experience with their orders and queries. Key Responsibilities: - Handle customer queries over calls, emails, and messaging platforms regarding shipments and order status. - Maintain clear and professional communication with customers. - Manage and resolve complaints efficiently while ensuring customer satisfaction. - Coordinate with internal teams to track and update order/shipment issues. - Maintain proper documentation of interactions and feedback. Skills Required: - Strong communication skills (both verbal & written). - Proficiency in English (mandatory). - Good messaging etiquette and telephone manners. - Strong organizational and time management skills. - Ability to multitask and handle pressure in a fast-paced e-commerce environment. Eligibility: - Graduate/undergraduate students or freshers looking to build a career in customer support and e-commerce. - Prior internship/experience in customer service is a plus (not mandatory). What We Offer: - Hands-on experience in a growing e-commerce company. - Learning opportunity in customer service and operations management. - Internship certificate upon successful completion. - Stipend: 6,000 - 7,000 per month (Note: No additional details about the company were provided in the job description.),