Customer Service Executive (Internship)

As a Customer Support Executive Intern at Oddgrab, you'll be the voice of the brand, ensuring customers have a smooth and satisfying experience with their orders and queries. Key Responsibilities: - Handle customer queries over calls, emails, and messaging platforms regarding shipments and order status. - Maintain clear and professional communication with customers. - Manage and resolve complaints efficiently while ensuring customer satisfaction. - Coordinate with internal teams to track and update order/shipment issues. - Maintain proper documentation of interactions and feedback. Skills Required: - Strong communication skills (both verbal & written). - Proficiency in English (mandatory). - Good messaging etiquette and telephone manners. - Strong organizational and time management skills. - Ability to multitask and handle pressure in a fast-paced e-commerce environment. Eligibility: - Graduate/undergraduate students or freshers looking to build a career in customer support and e-commerce. - Prior internship/experience in customer service is a plus (not mandatory). What We Offer: - Hands-on experience in a growing e-commerce company. - Learning opportunity in customer service and operations management. - Internship certificate upon successful completion. - Stipend: 6,000 - 7,000 per month (Note: No additional details about the company were provided in the job description.),