Customer Service Executive (Internship)

As an Intern at Oddgrab, a fast-growing e-commerce apparel brand, you will have the opportunity to be a Customer Support Executive and play a crucial role in ensuring a smooth and satisfying experience for our customers. Your responsibilities will include: - Handling customer queries over calls, emails, and messaging platforms regarding shipments and order status. - Maintaining clear and professional communication with customers. - Managing and resolving complaints efficiently while ensuring customer satisfaction. - Coordinating with internal teams to track and update order/shipment issues. - Maintaining proper documentation of interactions and feedback. To excel in this role, you should possess the following skills: - Strong communication skills (both verbal & written). - Proficiency in English (mandatory). - Good messaging etiquette and telephone manners. - Strong organizational and time management skills. - Ability to multitask and handle pressure in a fast-paced e-commerce environment. Eligibility criteria include: - Graduate/undergraduate students or freshers looking to build a career in customer support and e-commerce. - Prior internship/experience in customer service is a plus (not mandatory). Oddgrab offers you: - Hands-on experience in a growing e-commerce company. - Learning opportunities in customer service and operations management. - Internship certificate upon successful completion. - Stipend: 6,000 - 7,000 per month. This internship is an in-office position; there is no remote work option available. If you are interested in joining our team, please apply by sending your resume to contact@oddgrab.com with the subject line Internship - Customer Support Executive at Oddgrab.,