Customer Service Executive in Panvel Sub-District, Vashi Navi Mumbai, Navi Mumbai, Thane

Are you a skilled communicator with a passion for delivering exceptional customer service? Look no further! Thinkpod HR Solutions Private Limited is seeking a dynamic customer service executive to join our team. As a key player in our organization, you will be responsible for interacting with clients, resolving inquiries, and providing top-notch support.

Key Responsibilities

• Engage with customers via phone, email, and chat to address their needs and concerns promptly and professionally.
• Respond to customer inquiries and provide accurate information about our services, products, and company policies.
• Conduct follow-up calls to ensure customer satisfaction and gather feedback for continuous improvement.
• Collaborate with internal teams to resolve complex issues and escalate unresolved cases to higher management.
• Utilize excellent English proficiency (spoken) to communicate effectively with customers from diverse backgrounds.
• Maintain customer records and update databases with relevant information to streamline future interactions.
• Participate in ongoing training and development programs to enhance your customer service skills and keep up with industry trends.
  

If you have a strong customer focus, exceptional communication skills, and a desire to make a positive impact, we want to hear from you! Join our team at Thinkpod HR Solutions Private Limited and take your career to new heights. Apply now!
About Company: Thinkpod offers recruitment services that help clients reduce the cost and time associated with hiring the right talent. Thinkpod is an executive search firm catering to corporate India's recruitment needs. Thinkpod is run by a team of enterprising professionals. It is backed by its experienced team, strong database & superior market intelligence. We are known for our ethics and our quality. Our company's philosophy is to provide honest, dedicated, cost-effective, proactive, and professional consulting-based services depending upon the individual requirements. We listen to your requirements, match based on careful listening, and in turn, we look to play a big part in your success.