Customer Service Executive

Years of experience: 1-3 years

Looking for candidates comfortable travelling to Lower Parel & Marol

Shifts: Rotational Shifts – including night shifts (5 days working)

Week Off: Rotational (any 2 days in the week, could be split or consecutive)

Responsibilities: (Including, not restricted to)

• Candidates experience in ORM or Customer service
• Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
• Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.
• Monitor and respond to social reviews and engagement.
• Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
• Track, analyze, and report online reputation results.
• Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
• Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites.
• Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools.
• Generate and meet timelines for agreed reports

Ideal Candidate Profile:

• Strong internal co-ordination, iron clad integrity
• Entrepreneurial, and possess a proactive approach with a strong bias for action
• A deep desire and commitment to create truly outstanding output at all times
• Should be a visionary

Job Types: Full-time, Permanent

Application Question(s):

• Are you open to working in the Night shift?
• Current CTC
• Expected CTC
• Would you be comfortable travelling to Lower Parel, Mumbai?
• Available to join immediately or Notice period? (Mention your Notice period duration if any)

Work Location: In person