ORM Executive - Voice process

Location: Andheri East, Mumbai

About the role: We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management

Responsibilities: (Including, not restricted to)

• Would be required to make calls to customers online and solve queries.
• Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
• Monitor and respond to social reviews and engagement.
• Maintain listings on search engines, online directories, and ratings/review sites.
• Facilitate online company and physician reviews and endorsements.
• Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
• Track, analyze, and report online reputation results.
• Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
• Identify opportunities to optimize online reputation management on various review sites.
• Manage and solicit reviews.
• Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites.
• Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools.

Shifts: Rotational Shifts – including night shifts (5 days working)

Week Off: Rotational (any 2 days in the week, could be split or consecutive)

Note: It’s a Work from Office Opportunity.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹21,000.00 per month

Schedule:

• Rotational shift
• UK shift

Application Question(s):

• Expected CTC
• Immediate joiner?
• Willing to travelling to Andheri East?
• Comfortable working in rotational shifts and offs?

Work Location: In person