Customer Service Executive Fresher Job

Job Description

About the job: As an International Voice Process Executive, you will be at the forefront of delivering exceptional customer service through effective communication and analytical thinking. Your proficiency in spoken English will be key in providing a seamless experience for our global clientele. Key responsibilities: 1. Handle inbound and outbound calls from international candidates with professionalism and courtesy. 2. Utilize your analytical skills to identify trends and suggest improvements to enhance customer satisfaction. 3. Strive to meet and exceed performance metrics, including call resolution. 4. Maintain accurate and detailed records of candidate interactions and follow-up actions. If you are a dynamic individual with a passion for delivering top-notch customer service on a global scale, we want you on our team. Be a part of a vibrant and innovative work environment where your skills and talents will be valued and developed. Who can apply: Only those candidates can apply who: are from Navi Mumbai only Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 0 year(s) Deadline: 2025-06-20 23:59:59 Other perks: 5 days a week, Cab/Transportation facility Skills required: Analytical Thinking, English Proficiency (Spoken) and Effective Communication Other Requirements: Desired candidate profile: Excellent communication skills Good english comprehension skills Good analytical and multitasking skills Basic computer knowledge required but should be proficient in keyboard typing skills. Good knowledge of business writing skills required. Customer service oriented attitude with focus on soft skills Should not be enrolled in any full time educational course Comfortable with only WFO Comfortable with only night shifts or as per business requirement About Company: We stand amongst the leading hiring and technology firms with expertise in understanding clients' manpower and technical requirements & matching them with the right candidates and the right technology. With years of experience, our excellence has empowered many businesses to date. We also specialize in providing technical solutions keeping Salesforce our key focus area and providing the best possible solutions using Salesforce standards. We specialize in providing the best of talents for the fields of IT, KPO manufacturing, BPO & retail (inbound, outbound/back-office operations), etc. We are amongst the leading IT & recruitment firms with expertise in understanding client's manpower and technical requirements & matching them with the right candidates and the right technology.