About the job: We are seeking a motivated and empathetic Customer Service Executive to join our support team. The ideal candidate will handle customer inquiries, resolve complaints efficiently, and deliver a positive customer experience across multiple communication channels, including phone, email, chat, and social media. Key responsibilities: 1. Respond to customer queries promptly via phone, email, chat, or social media. 2. Resolve product or service problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, and following up to ensure resolution. 3. Maintain detailed records of customer interactions, feedback, and actions taken using CRM tools. 4. Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up. 5. Identify and suggest ways to improve the customer experience and internal processes. 6. Meet performance targets such as customer satisfaction score (CSAT), response time, and issue resolution time. 7. Stay updated with product knowledge and company policies to provide accurate information. Requirements: 1. Proven customer support experience or experience as a client service representative. 2. Excellent communication and interpersonal skills. 3. Ability to stay calm and professional, especially when handling tough situations. 4. Proficiency with customer service software, CRM systems, and tools (e.g., Zendesk, Freshdesk). 5. Multitasking and time-management skills, with the ability to prioritize. 6. High school diploma; bachelor's degree preferred. Who can apply: Only those candidates can apply who: Salary: ₹ 2,42,000 - 6,60,000 /year Experience: 0 year(s) Deadline: 2025-07-16 23:59:59 Skills required: Client Relationship About Company: Most executives see the growth potential in their organization. But the common denominator for achieving growth is not tools or technologies, though those can certainly be enablers. The most effective lever is people. By including many people within the organization beyond the C-suite, GS Insurance works with organizations to clarify strategy, deepen alignment, and sharpen organizational focus all to activate your most important asset, your people. This creates conditions to surface unheard ideas and involves those underseen employees in the execution of those ideas to achieve breakthrough growth at unprecedented speeds.