About the job: Key responsibilities: 1. Answer incoming calls and respond to customer queries promptly and professionally 2. Make outbound calls to follow up on customer request or promote service/product (if applicable) 3. Provide accurate service, and policy information to customers 4. Resolve customer issues and complaints with patience and empathy 5. Log all interaction and update customer records in the database 6. Meet daily, weekly and monthly performance metric and call targets 7. Escalate complex issue to the appropriate department as necessary 8. Maintain a positive, respectful, and solution-oriented attitude at all times Who can apply: Only those candidates can apply who: Salary: ₹ 2,40,000 - 2,60,000 /year Experience: 0 year(s) Deadline: 2025-07-10 23:59:59 Other perks: Health Insurance Skills required: MS-Office, English Proficiency (Spoken) and Hindi Proficiency (Spoken) Other Requirements: Qualification: 1. The candidate should have a minimum of 6 months of experience 2. A candidate can apply from any qualification background 3. Freshers can apply Mandatory requirement: 1. Languages: Hindi and English (compulsory) 2. Work Location: Tamil Nadu - Chennai - Guindy and OMR/Perungudi About Company: Innovsource is a leading manpower outsourcing company ranked among the top 5 staffing companies in India. Established in 2004, we offer a gamut of staffing services to our customers. In the past years, we have emerged as a preferred staffing service partner of several leading companies in India. With our corporate office in Mumbai and full-fledged offices in Delhi, Bengaluru, Chennai, Kolkata & other cities, we have a national footprint with a presence in 29 locations across the country manned by 550 people. Our vast network of offices across the country enables us to be within reach of clients and associates. Offering a spectrum of services that include temporary staffing, infrastructure services, facilities management, and caretaking services, we are the only integrated HR service providers, offering our customers more than just staffing services. Today, we have emerged as a powerful brand in the HR industry, offering integrated HR solutions to our customers.