Customer Service Executive

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their inquiries and concerns are addressed promptly and effectively. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to a positive customer experience.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from

customers

• Provide accurate and relevant information regarding products, services, company

policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full

understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher

management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the

solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest

improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and

product-related questions.

Required Experience, Skills and Qualifications:

• 2- 4 years of experience in a customer service role, either in a call center, retail

environment, or any customer-facing position.

• Experience in managing both inbound calls and responding to customer

inquiries via email, phone, or chat

• Verbal Communication: Strong phone etiquette with a clear and friendly tone. Ability to

communicate complex information in a simple and professional manner.

• Written Communication: Ability to write clear, concise, and professional emails.

Proficient in grammar, spelling, and maintaining a polite, customer-friendly tone.

• Basic knowledge of using Microsoft Office Suite (Word, Excel, Outlook).

Job Type: Full-time

Pay: From ₹25,000.00 per month

Work Location: In person