Develop and execute comprehensive end-to-end marketing strategies for leading eCommerce platforms. Plan and achieve consumer traffic, profitability, and ROI/ROAS targets through effective performance marketing campaigns. Align and finalize quarterly and annual activation plans by integrating trade and marketing strategies with platform partners, followed by regular performance reviews. Build and maintain strong vendor relationships to leverage industry best practices, ensuring high-quality campaign planning and execution for marketing initiatives. Monitor, analyze, and report key performance metrics to identify opportunities for optimizing KPIs across all areas of responsibility. Drive accelerated growth on emerging top eCommerce platforms by managing terms of trade negotiations, inventory availability, promotions, and strategic account initiatives. Design, develop, and oversee the delivery of both standard and customized reporting solutions. Collaborate cross-functionally with consumer marketing, creative agencies, account management, and trade & marketing teams to ensure alignment and effectiveness. Provide expert guidance on digital marketing best practices, emerging tools, and system improvements. Initiate and lead growth-oriented projects and analytical strategies to support eCommerce objectives, working closely with eCommerce partners to understand business challenges, key focus areas, and growth drivers, translating these into actionable analytical initiatives.
We are looking for a motivated and customer-focused Call Centre Executive / Telecaller to join our customer support team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer queries, providing accurate information, and ensuring a positive customer experience. Key Responsibilities: Handle inbound and outbound customer calls in a professional manner. Provide accurate information related to products, services, orders, and support requests. Record customer interactions, complaints, and feedback in CRM systems. Escalate unresolved issues to the appropriate internal teams. Follow communication scripts and standard operating procedures (SOPs). Meet daily/weekly/monthly call and service targets. Maintain a positive, empathetic, and professional attitude toward customers at all times. Stay updated on company products, services, and policies. Requirements: Minimum qualification: 12th pass or graduate in any discipline. Proven experience in a call centre or customer service role is a plus. Good communication skills in [Hindi/English/regional language as per requirement]. Basic computer knowledge (MS Office). Ability to handle pressure and meet targets. Polite, patient, and problem-solving attitude. Willing to work in rotational shifts if required. Preferred Skills: Multilingual ability is a plus. Experience in B2C or tech support environments. Familiarity with call tracking and ticketing systems. *******EXCELLENT ENGLISH COMMUNICATION SKILLS REQUIRED*************************