Customer Service Executive

As a Technical Support Representative at ByteReboot Private Limited, you will have the opportunity to assist US/Canada customers with issues related to computers, printers, networks, and similar devices. Your key responsibilities will include: - Responding to inbound calls and providing top-quality service using voice support and remote assistance tools. - Recording, tracking, and updating all customer interactions accurately in the CRM system. - Performing basic technical troubleshooting and offering appropriate solutions or product recommendations. - Maintaining a strong rapport with customers by delivering consistent, high-quality service. - Participating in team meetings, sharing insights, and contributing to continuous learning. - Following all company policies, processes, and quality guidelines during every interaction. - Meeting performance goals such as resolution rate, CSAT, productivity benchmarks, and call quality standards. - Working closely with the team and supervisors to improve service delivery. - Staying updated on new tools, product updates, and best practices to enhance technical and customer service skills. About ByteReboot Private Limited: ByteReboot Private Limited is a rising IT services provider based in Punjab, India, offering a comprehensive suite of services including web development, software development, data management, and IT development. Founded in September 2023, our passionate team is committed to delivering cutting-edge solutions that are effective and cost-efficient. We pride ourselves on building strong client relationships and working collaboratively to understand our client's unique goals. As a Technical Support Representative at ByteReboot Private Limited, you will have the opportunity to assist US/Canada customers with issues related to computers, printers, networks, and similar devices. Your key responsibilities will include: - Responding to inbound calls and providing top-quality service using voice support and remote assistance tools. - Recording, tracking, and updating all customer interactions accurately in the CRM system. - Performing basic technical troubleshooting and offering appropriate solutions or product recommendations. - Maintaining a strong rapport with customers by delivering consistent, high-quality service. - Participating in team meetings, sharing insights, and contributing to continuous learning. - Following all company policies, processes, and quality guidelines during every interaction. - Meeting performance goals such as resolution rate, CSAT, productivity benchmarks, and call quality standards. - Working closely with the team and supervisors to improve service delivery. - Staying updated on new tools, product updates, and best practices to enhance technical and customer service skills. About ByteReboot Private Limited: ByteReboot Private Limited is a rising IT services provider based in Punjab, India, offering a comprehensive suite of services including web development, software development, data management, and IT development. Founded in September 2023, our passionate team is committed to delivering cutting-edge solutions that are effective and cost-efficient. We pride ourselves on building strong client relationships and working collaboratively to understand our client's unique goals.