Customer Service Executive

The B&S Group is a privately owned pharmaceutical company which manufactures and distributes pharmaceutical and healthcare products to the UK market. Established in 1999 we offer a wide range of products and services which includes specials, generic drugs, branded medicines, parallel trade and over-the-counter (OTC) medicines. Having undergone two acquisitions since 2010, we are continuing to strengthen and grow.

B&S Group with its global presence has become one of the leading Pharmaceutical suppliers in the UK, experts in nationwide distribution and at the forefront of Pharmaceutical development. With over 5000 active customers utilising our services on a daily basis, B&S Colorama is today one of the UK's largest short-line healthcare distributors.

Website :-

Job Timings:

Monday to Friday and may have to come in on Saturday if required, to suit UK working timings,

• From March to September

  - India timing is 1:00PM to 10:00PM

• October to March

  - India timing is 2:00PM to 11:00PM

Cab services available for Female candidates (Pickup & Drop).

Responsibilities:

• Attend to and resolve queries received on phone, emails and fax from customers, sales and credit control departments.
• Attend to complaints in accordance with the company’s guidelines and policy.
• Coordinate with various departments to resolve queries within a stipulated time frame.
• Chase deliveries with the transport/courier companies and revert to the customer with ETAs.
• Trace missing parcels/goods and revert to the customer.
• Handle queries from Wholesale accounts allocated and ensure all queries are dealt with promptly and correctly.
• Inform customers of any expected delivery delays.
• Handle irate customers and manage their expectation.
• Coordinate with Courier services –to chase deliveries, collection and pending queries.
• Chase customers for in regard to discrepancy in Returns.

Qualifications & Skill:

• Graduate from any stream.
• 1-4 year from Customer service.
• Candidate should be proficient in English communication.
• Should have good in MS Excel.