Customer Service Executive

As a Customer Support Executive, you will be responsible for delivering exceptional customer service by assisting clients with their insurance-related queries, policy information, claims processing, and issue resolution. You will play a key role in ensuring customer satisfaction and retention through prompt and effective communication.

Roles and Responsibilities :

• Address customer inquiries regarding insurance policies, coverage, premium payments, and claims procedures.
• Guide customers through policy renewal, endorsements, and cancellations.
• Assist customers in filing claims and provide updates on claim status.
• Coordinate with insurance providers to ensure timely claim processing.
• Handle customer complaints and escalate complex cases to the appropriate department.
• Ensure all queries and issues are resolved efficiently within the stipulated time.
• Maintain accurate records of customer interactions and transactions.
• Ensure adherence to company policies and regulatory guidelines.
• Build strong relationships with clients to enhance customer loyalty and retention.
• Follow up with customers for feedback and ensure high levels of service satisfaction.

Key Skills and Qualifications :

• Bachelor’s degree in any discipline
• Freshers and experienced candidates with a background in customer service, preferably in the insurance sector, are welcome to apply.
• Strong verbal and written communication skills.
• Excellent problem-solving and interpersonal skills.
• Ability to handle high call volumes, proficiency in MS Office.

Company Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health insurance for employees and their families.
• Professional development opportunities through training and certification programs.
• Work-life balance with flexible working hours and a positive work environment.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift

Application Question(s):

• What is your Current CTC ?

What is your Expected CTC ?
What is your Notice Period ?

Location:

• Salem, Tamil Nadu (Required)

Work Location: In person