Job
Description
As a proactive leader in this role, you will be responsible for managing customer service operations, driving marketing strategies, leading a team, and optimizing digital presence to grow and retain the customer base. Key Responsibilities: - Marketing & Promotions - Develop and execute marketing strategies tailored to European customer preferences. - Plan, create, and manage seasonal promotional offers on the website with a strong ROI focus. - Identify and implement strategies to attract new customers and retain existing ones. - Collaborate with graphic and content teams to create engaging campaigns. - Monitor and analyze campaign performance and adjust strategies accordingly. - Digital & Website Management - Oversee website development and updates to ensure smooth functionality, aesthetic appeal, and customer-friendly UX. - Coordinate with web developers/designers to ensure product listings, banners, offers, and user journeys are well-optimized. - Ensure SEO best practices are applied for increased visibility. - Customer Service Oversight - Manage customer service operations with a focus on European market standards and expectations. - Monitor response times, resolution rates, and customer satisfaction metrics. - Handle escalations and ensure timely, professional resolution of issues. - Team Leadership - Lead and manage a customer service and marketing team with a focus on performance, efficiency, and motivation. - Conduct regular training and performance reviews. - Create shift schedules and ensure adequate coverage during all hours of operation. - Market Insights & Reporting - Stay updated with trends in the European eCommerce and service landscape. - Prepare monthly performance reports across marketing, service, and website traffic metrics. - Provide data-driven insights to management for growth strategies. Requirements: - 3-6 years of experience in marketing and customer service, preferably in European markets. - Proven experience in team handling and leadership roles. - Strong understanding of digital marketing tools, analytics platforms (Google Analytics, Meta Ads Manager, etc.), and CRM systems. - Experience in eCommerce website management and promotional planning. - Excellent verbal and written communication skills in English. - Strong organizational, multitasking, and decision-making skills. - Ability to work in rotational shifts and manage cross-functional teams effectively. Preferred Qualifications: - Bachelors or masters degree in marketing, Business Administration, or a related field. - Certifications in Digital Marketing or Project Management are a plus. - Experience with India Mart, WordPress, WooCommerce, or similar platforms. Job Type: Full-time Benefits: - Provident Fund Schedule: - Day shift - Rotational shift Application Question(s): - When can you start - Where are you currently located - What is your salary expectation Experience: - Customer service/sales/marketing in European market: 3 years (Preferred) - European market: 3 years (Required) Language: - English (Preferred) Work Location: In person If you need further information, feel free to reach out to the employer at +91 8097028097.,
