Customer Service Associate

As an Inbound Customer Service Representative, your role will involve performing inbound calling to both new and existing wireline/wireless residential customers. You will be responsible for offering telecommunications products and services while building strong customer relationships. This will require you to uncover their stories, understand their needs, and recommend product selections that they will feel confident about. Your key responsibilities will include: - Implementing a solution-based selling approach to address customer objections effectively. This will involve active listening, understanding customer needs, probing for additional information, and making appropriate recommendations. - Efficiently navigating through multiple systems and tools while interacting with customers to provide timely and accurate information. - Processing customer orders with a high level of accuracy and ensuring their completion to customer satisfaction. - Actively participating in continuous training sessions and sharing best practices with team members to enhance overall performance. No additional details about the company were provided in the job description.,