Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai city
>
Tech Mahindra Ltd.
>
Customer Service Associate

Customer Service Associate

Tech Mahindra Ltd.

1 - 5 years

0 Lacs

mumbai city

Posted:2 months ago| Platform: Shine logo

Apply

Skills Required

voice process international voice process customer service international bpo customer support

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.

Key Responsibilities

Handle customer calls professionally and empathetically
Resolve queries and provide timely, accurate solutions
Document customer interactions and maintain records
Meet performance metrics including call quality, resolution time, and customer satisfaction
Participate in training and quality assurance programs
Collaborate with team members and supervisors to improve service delivery

Required Skills & Qualifications

Have international or domestic experience
Minimum qualification: 12th pass or graduate
Excellent verbal communication skills in English (neutral accent preferred)
Basic computer proficiency and typing skills
Willingness to work in rotational shifts (including nights/weekends)
Patience, adaptability, and a customer-first attitude

Employment Type

Full-time, permanent
On-site only (no remote work)

Benefits

Health insurance
Provident fund
Incentives for performance
Transportation

Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com

Job Types: Full-time, Permanent

Benefits:

Health insurance
Provident Fund

Work Location: In person

More Jobs at Tech Mahindra Ltd.

International Voice Process- Technical Support

noida

Experience: Not specified

INR 0 - 0 Lacs

Walk in Drive- Customer Support Specialist - 16th of July - 15th August

delhi, ghaziabad, noida

Experience: Not specified

INR 0 - 0 Lacs

Customer Support

hyderabad

Experience: Not specified

INR 0 - 0 Lacs

Sr.Technical support

noida

Experience: Not specified

INR 0 - 0 Lacs

Senior Customer Representative

gurugram, delhi, faridabad, ghaziabad, noida

2.0 - 7.0 yrs

INR 0 - 0 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.