Customer Service Associate

As a Customer Service Associate at Sunday, you will play a key role in transforming the sleep experience in India. You will be part of a profitable and fast-growing e-commerce brand in the sleep space, dedicated to providing exceptional customer service. If you are an energetic individual with strong communication skills and a passion for customer service, this role is for you. Freshers are also welcome to apply. **Role Overview:** - Deliver exceptional customer service experiences to Sunday's customers - Handle customer queries and issues effectively and efficiently - Ensure customer satisfaction by going the extra mile - Work as part of a youthful, dynamic, and professional team **Key Responsibilities:** - Strong communication skills, both spoken and written - Willingness to provide excellent customer service - Ability to work in a fast-paced environment - Team-oriented attitude with a humble and low ego approach **Qualifications Required:** - 12 years of experience in voice-based customer support (preferred, not mandatory) - Graduate degree (preferred) - Fluency in English and at least one Indian language (Hindi or any South Indian language) If you have a background in hospitality, airlines, or premium credit card customer support, we encourage you to apply for this role. **Additional Details about Sunday:** - Profitable and fast-growing DTC brand in the sleep category - Youthful, dynamic, and professional team - Combination of startup energy and structured processes - Employee-friendly policies and professional work environment Join Sunday and be part of a team that values your contributions. Enjoy perks such as a 5-day work week after probation, monthly team outings, health/hobby learning sponsorship, online training programs, private medical insurance coverage, and employee discounts on all Sunday products.,