Customer Service Associate

As a Customer Service Associate at Sunday, you will be part of a profitable and fast-growing e-commerce brand in the sleep space. Your role is vital in delivering exceptional experiences to our customers and contributing to transforming sleep in India. **Key Responsibilities:** - Communicate effectively with customers through various channels to address queries and concerns - Ensure customer satisfaction by going the extra mile to meet their needs - Adapt quickly to a fast-paced work environment and handle multiple tasks efficiently - Collaborate with team members to maintain a professional and customer-centric approach **Qualifications Required:** - Strong communication skills, both spoken and written - Willingness to provide excellent customer service and exceed expectations - Ability to thrive in a dynamic work environment and work well in a team - Preferred qualifications include 1-2 years of voice-based customer support experience, a graduate degree, and fluency in English and at least one Indian language At Sunday, you will join a youthful, dynamic, and professional team that values employee-friendly policies and a professional work environment. You can look forward to a competitive salary package, a 5-day work week post-probation, monthly team outings, health/hobby learning sponsorships, access to online training programs, private medical insurance coverage, and employee discounts on all Sunday products. Don't miss this opportunity to be part of a startup energy with structured processes and contribute to creating positive customer experiences at Sunday. Apply now, especially if you have a background in hospitality, airlines, or premium credit card customer support.,