Customer Service Associate

Customer Service Associate

Location: Mohali

Working Days: 5 days/week

Shift: UK Shift (Monthly rotational)]

Experience:0-2 Years

*Role Overview:*

We are hiring enthusiastic and customer-oriented Customer Care Associates to support our blended process (calls & emails).

This role requires excellent communication skills, problem-solving ability, and flexibility to work in UK shifts.

*Key Responsibilities:*

Manage customer interactions via calls, emails, and chats

Provide accurate information about products and services

Record and update customer details in CRM

Handle customer queries and complaints professionally

Escalate complex issues to the appropriate department for resolution

Ensure high levels of customer satisfaction and meet service standards

*Requirements:*

Graduate/Undergraduate with excellent English communication skills

0–2 years of customer service (voice) experience preferred

Good typing speed and knowledge of MS Office/CRM tools

Strong listening, problem-solving, and interpersonal skills

Willingness to work in UK rotational shifts

*Benefits:*

Health Insurance

Provident Fund

Training and career growth opportunities

Supportive and collaborative work environment