Customer Service Associate (International Voice)

The job is located in Noida Sector 135 and the walk-in interview is scheduled for 21st June 2025 from 10:00 AM to 4:00 PM IST at TELUS DIGITAL, Tower-6, UG Floor, Conduent Business Services, Infospace, Sector 135, Noida, Uttar Pradesh, 201304. Role & Responsibilities: - Analyze and resolve customer queries via calls. - Assist in executing and implementing process improvements in the CRM team with the Team Lead. - Enhance Customer Experience by promptly addressing customer issues and ensuring their concerns are resolved. - Adhere strictly to Company Policies, procedures, code of conduct, and regulatory guidelines while servicing customers. - Recommend effective strategies for promoting products and services to enhance customer satisfaction. - Provide exceptional customer service in a friendly and courteous manner. - Possess comprehensive knowledge about products and services to address inquiries effectively. - Think innovatively and propose suggestions for operational efficiency, internal controls, or customer service improvement. Preferred Candidate Profile: - Excellent verbal and written communication skills. - Customer-oriented and team player. - Freshers/Experienced candidates within 0-3 years can apply. - Work Location: Candor Tech Space, Noida Sector 135 (Delhi NCR). - Candidates should be willing to work from the office and comfortable with night shifts. - UG/Graduate/PG candidates are eligible (UG freshers not applicable). Perks And Benefits: - Annual Package: 3.5 LPA - 4.2 LPA. - Cab Facilities. - Medicare Facility (free online consultation with Doc). - Medical Insurance. - Life Insurance. Language Reference: English EEO Statement: TELUS Digital fosters customer experience innovation through teamwork, agile thinking, and customer-centric culture. It is the global division of TELUS Corporation, a leading telecommunications service provider in Canada. TELUS Digital provides contact center and BPO solutions to major corporations in various sectors. The multi-shore, multi-language programs offer secure infrastructure, value-based pricing, skilled resources, and exceptional customer service, supported by TELUS, its parent company. Equal Opportunity Employer: TELUS Digital is an equal opportunity employer committed to diversity and inclusivity in the workplace. Employment decisions are made based on qualifications, merits, competence, and performance without any discrimination.,