Customer Service Associate: In Leading MNC / US Based Company: Pune

Job Opening: Customer Support Executive Voice & Non-Voice Process (3+ Years Experience)

Location: Viman Nagar : Pune

Exp : 3yr

About the Role:

Customer Support Executive

Key Responsibilities:

Customer Interaction & Support

Respond to customer queries via phone, email, and live chat
Provide accurate product, billing, and order information Handle complaints, provide timely resolutions, and escalate when required

Order Processing & Issue Resolution

Process orders, cancellations, returns, and exchanges
Coordinate with internal teams to resolve technical or delivery issues

Product & Service Knowledge

Stay updated with Koolatron's product range and policies
Educate customers on product usage and basic troubleshooting

Customer Relationship Management

Maintain a positive relationship with customers
Ensure customer records are accurately updated

Reporting & Documentation

Record all interactions in CRM
Maintain logs of customer feedback and resolutionsPrepare daily/weekly reports as needed

Continuous Improvement

Attend regular training sessions
Share feedback and contribute to enhancing the support process

Required Skills & Qualifications:

Minimum 3 years experience

Apply Now! URGENT HIRING IN Leading MNC / US Based Company . Send your resume to [people1qc@gmail.com] - SHRADDHA BAMNE OR Can contact on given number . We look forward to hearing from you!

Thanks & Regards

Shraddha Bamne

HR Executive

QuotientConsultancyTM

Tel : +91-22-40697704 / 9324700692