Customer Service Associate in Kolkata

As a Customer Service Associate at Globiva, you will be the voice of our company, providing exceptional support to our valued customers. With your excellent English proficiency in both spoken and written communication, you will ensure that every interaction is positive and efficient. Key Responsibilities Include Handling customer inquiries via phone, email, and chat with professionalism and empathy. Resolving customer complaints and issues in a timely and effective manner. Providing product information and assistance with orders and returns. Maintaining accurate records of customer interactions and transactions. Collaborating with other team members to ensure a seamless customer experience. Identifying and escalating priority issues to the appropriate channels for resolution. Continuously striving to improve customer satisfaction and loyalty through exceptional service. If you are a proactive problem-solver with a passion for customer service, we invite you to join our dynamic team at Globiva. Your skills and dedication will make a difference in the lives of our customers every day. About Company: Globiva is a leading business process management company. We offer business value to our clients through innovative solutions and operational excellence in key industry verticals, including banking and financial services, insurance, manufacturing, e-commerce and retail, telecommunications, travel and hospitality. We offer end-to-end solutions through omni channel platform by integrating voice, email, chat and social media. Our services are customized to meet the ever-growing and constantly evolving demands of end customers through innovative solutions. Show more Show less