Customer Service Associate in Kolkata

Job Title: Customer Support ExecutiveJob Type: Full-Time, OnsiteLocation: Sector 5, KolkataJob Description:We are looking for a Customer Support Executive to join our growing team in Sector 5, Kolkata. The ideal candidate should have strong English communication skills and prior experience in customer support. This is an onsite role requiring immediate joiners.---Key Responsibilities:Handle inbound and outbound customer queries via calls, emails, or chatProvide accurate, valid, and complete information to customersResolve customer issues efficiently and ensure high customer satisfactionMaintain detailed records of customer interactionsWork collaboratively with internal teams to improve customer service---Requirements:Minimum 6 months of experience in a customer support or BPO roleExcellent English communication skills – both verbal and writtenAbility to work in a fast-paced and target-driven environmentStrong problem-solving and interpersonal skillsImmediate joiners preferred---Shift & Allowance:Night Shift (Male candidates): ₹3,000 Night Shift Allowance per monthFixed Day Shift for Female Candidates---Salary:CTC: ₹20,000 per monthIn-hand Salary: ₹16,000 per month (excluding night shift allowance)About Company: Globiva is a leading business process management company. We offer business value to our clients through innovative solutions and operational excellence in key industry verticals, including banking and financial services, insurance, manufacturing, e-commerce and retail, telecommunications, travel and hospitality. We offer end-to-end solutions through omni channel platform by integrating voice, email, chat and social media. Our services are customized to meet the ever-growing and constantly evolving demands of end customers through innovative solutions.