Customer service and Pricing

Job Description

Position: Customer Service and Pricing No. Of openings: Location: Mumbai, Bangalore. Qualification: Graduation with PG Diploma in Logistics/ MBA Salary: Gender specifications if any: Interested candidates with good communication skills can apply. Job Responsibility: (Customer Service) Handle customer inquiries: Answer phone calls, emails, and chats regarding shipments, tracking, and billing. Resolve customer issues: Address complaints, delays, and other problems related to shipments. Provide shipment tracking: Monitor shipments and provide updates to customers on their status. Manage documentation: Prepare and review invoices, bills of lading, and other shipping documents. Coordinate with carriers: Communicate with shipping companies and freight forwarders to ensure smooth shipment flow. Ensure customer satisfaction: Provide excellent customer service and build strong relationships with clients. Process payments and orders: Handle customer payments and process shipping orders accurately. Job Responsibility: (Pricing) Understand freight rates: Knowledge of different shipping modes and their associated costs. Negotiate with carriers: Obtain competitive quotes from shipping lines and freight forwarders. Provide accurate quotes: Calculate and provide pricing for customers based on their shipping needs. Develop pricing strategies: Analyse market conditions and implement pricing strategies to maximize profitability. Manage contracts: Negotiate and manage contracts with shipping lines and freight forwarders. Ensure compliance: Adhere to industry regulations and company policies regarding pricing. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹500,000.00 per year Schedule: Day shift Work Location: In person